Clinical Support Worker - Higher level

Transformationunitgm; East Grinstead; On-site; GBP 24,000 - 26,000; Full time

Job summary

Queen Victoria Hospital NHS Foundation Trust seeks a dedicated Healthcare Assistant to join its Plastics Outpatient Team in East Grinstead. This role involves providing clinical support, managing patient care in a timely manner, and contributing to various specialist clinics. The successful candidate will possess an NVQ Level 3 qualification and be eager to learn in a rewarding healthcare environment.

Benefits

Tailored personal development programs

Flexible working arrangements

Reward programme with discounts and cashback

Qualifications

• Completed NVQ Level 3 in Health Care Support.
• Previous experience in a health care setting.
• Knowledge in wound care and dressing.

Responsibilities

• Provide clinical healthcare support to patients and HCAs.
• Manage Outpatient Clinic duties to ensure timely patient care.
• Work within a dedicated and busy clinical team.

Skills

Team working

Support learning and development

Wound care knowledge

Education

NVQ Level 3 in Health Care Support

Job description

Employer Queen Victoria Hospital NHS Foundation Trust Employer type NHS Site Main Outpatients Town East Grinstead Salary £24,625 - £25,674 per annum pro rata Salary period Yearly Closing 11/06/2025 23:59

Clinical Support Worker - Higher level

NHS AfC: Band 3

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

We also offer attractive benefits such as

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

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Sustainability

At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

We are looking for an enthusiastic Healthcare assistant to work in our Plastics Outpatient Team. You will be patient focused and willing to learn all aspects of Outpatient Clinic management to ensure our patients are seen in a timely, friendly environment.

You will have completed an NVQ Level 3 in Health Care Support.

Main duties of the job

At the Queen Victoria Hospital NHS Foundation Trust, an exciting opportunity has arisen within our Outpatient Department for a Band 3 Health Care Assistant.

This department operates plastics, community and general specialist clinics and is offering a range of diverse experience, including phlebotomy, cardiology, respiratory and plastic surgery .

Training and development is available for the successful applicant and you would need to be currently working at an NVQ Level 3 qualification or equivalent to be shortlisted for this role.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

An enthusiastic and self-motivated person is required to provide clinical healthcare support to both patients and HCAs including apprentices at Queen Victoria Hospital. The role gives the opportunity to work as part of a dedicated and busy clinical team whilst developing self and others in delivering high standard of clinical care.

Job description and person specification attached.

Person specification

Qualifications

• Apprenticeship Level 3 or Level 3

Experience

• Experience of team working
• Experience of support learning and development in others
• Previous experience in a health care setting
• Wound care and dressing knowledge

The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.