Clinical Support Worker - Discharge Lounge Walsall Healthcare NHS Trust

Walsall Council; Walsall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Walsall is seeking a dedicated support staff member to assist registered nursing staff in delivering quality patient care. The role involves various responsibilities, including hygiene care, patient observations, and clerical duties. The ideal candidate will maintain confidentiality and support effective communication within the healthcare team.

Qualifications

• Assist in delivering hygiene care, nutrition, and psychological support.
• Assist in taking and recording patients' observations.

Responsibilities

• Support registered nursing staff with clinical treatments.
• Assist in maintaining general clerical activities.

Skills

Communication

Patient Care

Confidentiality

Job description

Job Summary

Will support registered nursing staff in the delivery of nursing care to patients and contribute to the maintenance of the care environment, quality initiatives to enhance patient care.

Main Responsibilities

• Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation and offer psychological support.
• Assist in the taking and recording of patients observations
• Report changes to patients health status to trained nurse for action
• Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the hospital and on occasion to other departments and specialist units off site.
  
  

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

• Assist in the maintenance of general clerical activities to support the clinical environment and patient care. These duties will include answering the telephone, taking and passing on of messages to the relevant person, filing, keeping patients bedside records tidy etc.
• Support registered nursing staff in ensuring communication systems meet the needs of patients carers and staff. This will include referring carers and visitors on to the appropriate trained nurse. Adhering to the Trusts complaint procedure with regard to formal and verbal complaints. Updating notice boards and leaflet racks.
  
  

For One & All

• Attending ward staff meetings and where necessary acting as a ward representative at specific meetings at the ward managers request
• Maintain confidentiality in relation to patients be the information obtained either verbally, written or electronically
  
  

The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of the grade.

Job Design and Review

This job description may be subject to change in the future. Any proposed changes will normally be discussed fully with the post holder and confirmed via the issue of an updated job description.

Confidentiality and Data Protection

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Main Responsibilities

Supporting patient flow and capacity and the safe discharge process

• Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation and offer psychological support.
• Assist in the taking and recording of patients observations
• Report changes to patients health status to trained nurse for action
• Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the hospital and on occasion to other departments and specialist units off site.
  
  

Other Duties

This advert closes on Monday 26 May 2025