Clinical Support Worker

UHNM; Stafford; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

University Hospitals of North Midlands NHS Trust (UHNM) is seeking a Clinical Support Worker to help run fracture and elective orthopaedic clinics. You will provide a chaperone service to doctors, support patient care, and assist with splints and braces when trained and competent.

The role requires strong communication, numeracy and literacy, and flexibility to cover shifts across 7 days. A proactive, reliable approach and willingness to learn are essential in our busy, patient‑focused

Qualifications

• Evidence of good numeracy and literacy.
• Ability to cover a variety of shifts over 7 days a week including weekends and bank holidays.
• Care Certificate (mandatory within first 12 weeks).
• Evidence of passion for patient care.
• Brief knowledge of orthopaedic conditions.
• Be adaptable and use own initiative.
• Willingness to learn new skills.

Responsibilities

• Run clinics daily to maintain efficient patient flow in fracture and elective orthopaedics.
• Provide chaperone service to doctors during consultations.
• Assist patients with queries and personal care if needed.
• Fit splints, braces and other supports when trained and deemed competent.
• Ensure good communication and interpersonal interactions within the team.

Skills

Numeracy

Literacy

Communication

Teamwork

Flexibility

Chaperone service

Education

Care Certificate

Job description

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Important information for applicants: To ensure clarity of accountability, scope of practice and professional responsibilities, the Trust does not normally appoint individuals holding active NMC or HCPC registration into Band 2 Clinical/AHP Support Worker, Band 3 Senior Clinical/AHP Support Worker or Band 4 AHP Support Worker/Technician roles. Registered nurses and Allied Health Professionals interested in joining UHNM are encouraged to explore our registered professional opportunities, which are advertised regularly across the Trust.

Do you want a job where everyday is different and you are working as part of a team?

Fracture clinic is a busy Trauma Clinic, seeing patients who have injuries sustained in a variety of ways. We see both adults and children in fracture Clinic. Elective orthopaedic clinics are where patients are seen who have been referred in by their GP for a more specialised opinion. Some of the elective clinics we staff are for spinal services, neurosurgery, children's clinics etc.

Main duties of the job

The role of a clinical support worker in a busy, fast paced environment is to maintain an efficient patient flow within the department. You will have a responsibility for running of a clinic/clinics on a daily basis providing a chaperone service to the Doctors.

If you feel that you are ready to work in a busy, fast paced environment and provide a high standard of patient care then we look forward to receiving your completed application.

As a clinical support worker in the clinic environment you will be running clinics in both fracture clinic and elective orthopaedics. You will be expected to chaperone the doctors during consultations and provide assistance to the patient if needed, this could be by providing personal care as and when required or just assisting with queries. You will also be required to fit splints, braces etc. when you have been trained and deemed competent to do so.

The skills that we are looking for from the candidate who is successful would be excellent communication skills, computer skills and good interpersonal skills.

The personal qualities we would look for are that the successful candidate would have initiative and be proactive in the role and be reliable and punctual. Willingness to adapt is also important as sometimes clinics change at last minute and so you need to be able to adapt and change when required. You will also have a willingness to learn new skills.

Working at both sites may also be undertaken on occasions as and when required.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

For a detailed description of the job, please see attached job description.

If you would like more information or to come for an informal visit and chat please see contact information and telephone/email in regards to this.

Person specification

• Evidence of good numeracy and literacy
• Ability to cover a variety of shifts over 7 days a week including weekends and bank holidays
• Care Certificate (This is mandatory to undertake in the first 12 weeks of employment commencing)
• Evidence of passion for patient care
• Brief knowledge of orthopaedic conditions
• Be adaptable to their approach to work and use their own initiative
• Ability to cover a variety of shifts over 7 days a week including weekends and bank holidays

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

In line with the change of Immigration rules on 8th January 2026 if you require Sponsorship through the Skilled Worker Visa you must be able to provide B2 English evidence before a Certificate of Sponsorship can be issued.

Visa eligibility notice:
The UK Home Office has imposed an emergency brake on specific visa routes.

• Skilled Worker visas cannot currently be issued to Afghan nationals.
• Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan.
  As a result, we are unable to progress applications requiring sponsorship under these routes.

UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.