Clinical Support Worker

NHS; Bedford; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity for a part-time clinical support worker in the oncology clinics at a leading NHS Trust. The role involves supporting chemotherapy patients and working closely with healthcare professionals to deliver holistic care. Ideal candidates will have strong interpersonal and clinical skills, with a commitment to patient advocacy and teamwork. Join a high-performing team dedicated to providing excellent patient care in a supportive environment.

Qualifications

• Substantial experience in an acute hospital or healthcare setting.
• Knowledge of NHS practice and multi-disciplinary team working.

Responsibilities

• Provide skilled nursing care under supervision, including patient observation and phlebotomy.
• Rotate between chemotherapy unit, outpatient clinics, and phlebotomy clinic.
• Communicate effectively with patients and relatives regarding care.

Skills

Interpersonal skills

Organisational skills

Clinical skills

IT skills

Venepuncture skills

Education

5 GCSE's or equivalent

NVQ level 2 or 3 working towards

Venepuncture course

Completed care certificate

Job description

Job summary

An exciting opportunity has arisen within the Primrose Unit for a part time position for an experienced clinical support worker to work within the oncology clinics, phlebotomy and chemotherapy suite.

As a senior clinical support worker you will support junior CSW's and work closely alongside the chemotherapy nurses, consultants and allied health professionals to deliver/ provide individualised, holistic care in a safe and caring environment to cancer patients.

Main duties of the job

The post holder will carry out assigned tasks involving direct care of chemotherapy patients in support of, and under the general supervision of a Registered Nurse, in the Macmillan Primrose Unit. Including the running of outpatient oncology clinics, phlebotomy clinic and working in the chemotherapy suite on a rotational basis.

We are looking for someone who is a team player with good listening and organisational skills , an empathic nature and excellent communicator and who is ready for a challenge.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

Details Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum / pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

418-AHP4268-MR

Job locations

Primrose Unit, Bedford Hospital

Kempston Road

Bedford

MK42 9DJ

Job description Job responsibilities

To provide skilled nursing care under the supervision of the nurse providing care, undertaking routine and specifically identified tasks. This will include but is not limited to patient observation, phlebotomy, urinalysis, blood glucose monitoring and, ECGs, cannulation removal, scalp cooling therapy.

Requesting Blood tests on ICE as per instruction from registered nurses or medical team..

Undertake patient care, ensuring privacy and dignity maintained whilst being aware of physical and psychological needs.

Alert the registered nurse or responsible clinical team promptly of any concerns or changes in the patients condition.

To rotate between chemotherapy day unit, outpatient clinics and phlebotomy clinic.

To prepare clinics, ensuring that all required information and consideration are given ahead of treatment/ clinic appointments to avoid any on the day delay.

Check all clinic areas at the end of the day for paperwork and all areas are clean and tidy.

Assist in clerical and administrative duties as required.

To action any patient outcomes following clinic reviews e.g. scanning radiotherapy sheets to tertiary centre, prescription requests.

Communication with patients, schedulers and parent team where changes in patients upcoming appointments maybe required.

To liaise and communicate effectively with patients and relatives referring them to the nurses regarding their care, treatment and discharge process.

To be a patient advocate and signpost to support services.

Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices.

Working with IT systems to check patients prescriptions, appointments and medical information

Collect and record data accurately in accordance with trust policies and guidelines.

To inform Nurse in Charge of any matters affecting the standard of patient care delivery

To organise, prioritise and adjust workload to enhance the delivery of patient care.

To be aware of the patient as an individual and adopt a holistic approach to the delivery of care.

Dealing with occasional unpleasant conditions such as bodily fluids and assisting the qualified nurse in dealing with violence and aggression

To support other team members in their professional work.

To be aware of current issues and policies within the Trust and the Primrose Unit

To assist the nurse in charge with the cost-effective use of resources in patient care delivery

Monitor and replenish stock levels within the Primrose unit and order as appropriate

To take part in the development of practice guidelines within the unit/ward

To assist Nurse in Charge in identifying, implementing and monitoring the standards of care and working towards a shared goal.

To assist the qualified nurse in the risk assessments of all patients and carry out manual handling as per Trust Policy

Communicate effectively with colleagues and the multi-disciplinary team, providing clear written and verbal information and instructions when sharing information delegating or handing over responsibilities for care.

Complete all appropriate documents in a clear, accurate and timely way, participating in reporting processes as necessary adhering to the principles of confidentiality.

To be aware of the current Trust Health & Safety policies and practice in accordance with these policies

To attend yearly statutory training in fire, manual handling, infection control, and Cardio-pulmonary Resuscitation.

To report to nurse in Charge incidents/ accidents to staff, patients and visitors.

Encourage patient and user involvement by actively gathering feedback and reporting to senior staff, including any concerns/complaints raised.

To report to any defective or faulty equipment to Nurse In Charge as appropriate

To ensure proper care and usage of equipment in the Primrose Unit.

Support and assist induction of junior health care assistants.

To maintain and up-date own development.

To ensure statutory and personal development is achieved in line with your Personal Development Plan agreed during your appraisal.

To attend and contribute regularly to Primrose Unit meetings

To participate in objectives setting and yearly appraisals.

To demonstrate trust values on a daily basis.

Job description Job responsibilities

To provide skilled nursing care under the supervision of the nurse providing care, undertaking routine and specifically identified tasks. This will include but is not limited to patient observation, phlebotomy, urinalysis, blood glucose monitoring and, ECGs, cannulation removal, scalp cooling therapy.

Requesting Blood tests on ICE as per instruction from registered nurses or medical team..

Undertake patient care, ensuring privacy and dignity maintained whilst being aware of physical and psychological needs.

Alert the registered nurse or responsible clinical team promptly of any concerns or changes in the patients condition.

To rotate between chemotherapy day unit, outpatient clinics and phlebotomy clinic.

To prepare clinics, ensuring that all required information and consideration are given ahead of treatment/ clinic appointments to avoid any on the day delay.

Check all clinic areas at the end of the day for paperwork and all areas are clean and tidy.

Assist in clerical and administrative duties as required.

To action any patient outcomes following clinic reviews e.g. scanning radiotherapy sheets to tertiary centre, prescription requests.

Communication with patients, schedulers and parent team where changes in patients upcoming appointments maybe required.

To liaise and communicate effectively with patients and relatives referring them to the nurses regarding their care, treatment and discharge process.

To be a patient advocate and signpost to support services.

Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices.

Working with IT systems to check patients prescriptions, appointments and medical information

Collect and record data accurately in accordance with trust policies and guidelines.

To inform Nurse in Charge of any matters affecting the standard of patient care delivery

To organise, prioritise and adjust workload to enhance the delivery of patient care.

To be aware of the patient as an individual and adopt a holistic approach to the delivery of care.

Dealing with occasional unpleasant conditions such as bodily fluids and assisting the qualified nurse in dealing with violence and aggression

To support other team members in their professional work.

To be aware of current issues and policies within the Trust and the Primrose Unit

To assist the nurse in charge with the cost-effective use of resources in patient care delivery

Monitor and replenish stock levels within the Primrose unit and order as appropriate

To take part in the development of practice guidelines within the unit/ward

To assist Nurse in Charge in identifying, implementing and monitoring the standards of care and working towards a shared goal.

To assist the qualified nurse in the risk assessments of all patients and carry out manual handling as per Trust Policy

Communicate effectively with colleagues and the multi-disciplinary team, providing clear written and verbal information and instructions when sharing information delegating or handing over responsibilities for care.

Complete all appropriate documents in a clear, accurate and timely way, participating in reporting processes as necessary adhering to the principles of confidentiality.

To be aware of the current Trust Health & Safety policies and practice in accordance with these policies

To attend yearly statutory training in fire, manual handling, infection control, and Cardio-pulmonary Resuscitation.

To report to nurse in Charge incidents/ accidents to staff, patients and visitors.

Encourage patient and user involvement by actively gathering feedback and reporting to senior staff, including any concerns/complaints raised.

To report to any defective or faulty equipment to Nurse In Charge as appropriate

To ensure proper care and usage of equipment in the Primrose Unit.

Support and assist induction of junior health care assistants.

To maintain and up-date own development.

To ensure statutory and personal development is achieved in line with your Personal Development Plan agreed during your appraisal.

To attend and contribute regularly to Primrose Unit meetings

To participate in objectives setting and yearly appraisals.

To demonstrate trust values on a daily basis.

Person Specification Qualifications Essential

• Good standard of General education
• 5 GCSE's or equivalent
• NVQ level 2 or 3 working towards
• Venepuncture course
• Completed care certificate

Desirable

• Evidence of further personal development

Expereince Essential

• Substantial experience of working in an acute hospital Trust or health care setting

Desirable

• Recent experience of working in oncology/chemotherapy

Knowledge Essential

• Knowledge of NHS practice
• Knowledge of multi-disciplinary team working
• Knowledge of NHS IT systems

Desirable

• Knowledge of cancer & palliative care

Skills Essential

• Strong Interpersonal skills
• Venepuncture skills
• Clinical skills
• Interpersonal skills- team working
• IT skills
• Organisational and prioritisation skills

Person Specification Qualifications Essential

• Good standard of General education
• 5 GCSE's or equivalent
• NVQ level 2 or 3 working towards
• Venepuncture course
• Completed care certificate

Desirable

• Evidence of further personal development

Expereince Essential

• Substantial experience of working in an acute hospital Trust or health care setting

Desirable

• Recent experience of working in oncology/chemotherapy

Knowledge Essential

• Knowledge of NHS practice
• Knowledge of multi-disciplinary team working
• Knowledge of NHS IT systems

Desirable

• Knowledge of cancer & palliative care

Skills Essential

• Strong Interpersonal skills
• Venepuncture skills
• Clinical skills
• Interpersonal skills- team working
• IT skills
• Organisational and prioritisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Primrose Unit, Bedford Hospital

Kempston Road

Bedford

MK42 9DJ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Employer details Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Primrose Unit, Bedford Hospital

Kempston Road

Bedford

MK42 9DJ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)