Clinical Support Team Administrator (Band 3) - Administration - Norfolk and Suffolk NHS Foundat[...]

Norfolk and Suffolk NHS Foundation Trust; King's Lynn; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare organization in King's Lynn seeks a part-time Clinical Support Team Administrator for its Older Peoples Service. This role involves providing strong administrative support to various teams, ensuring effective communication with service users, and managing confidential information. Ideal candidates should have NVQ qualifications and previous administration experience. The position offers 22.5 hours per week, competitive salary, and opportunities for professional development.

Benefits

Comprehensive in-house training

Career progression

Starting annual leave of 27 days

Qualifications

• Experience managing detailed and complex information maintaining confidentiality.
• Ability to work under pressure and supervise staff.
• Strong administrative support experience.

Responsibilities

• Provide general administration, minute meetings, and manage diaries.
• Enter patient data and support various teams effectively.
• Manage communications with service users with a focus on confidentiality.

Skills

Excellent communication skills

Interpersonal skills

Time management

ICT skills including Microsoft Office

Education

NVQ 3 in Business Administration

NVQ 2 Customer Services

Pitmans/RSA III typing/word processing

Job description

Search the Norfolk and Suffolk NHS website

Main area Administration Grade Band 3 Contract Permanent Hours Part time - 22.5 hours per week (Working pattern: Monday, Thursday & Friday 09:00-17:00 with 30 minute lunchbreak) Job ref 246-WSN7339699

Site Chatterton House Town Kings Lynn Salary £24,937 - £26,598 gross pr annum pro rata Salary period Yearly Closing 11/08/2025 23:59 Interview date 22/08/2025

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience

Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).

Job overview

We are currently seeking an enthusiastic and motivated Clinical Support Team Administrator for our Older Peoples Service. The candidate will support the Community Team, Memory and Treatment Service and the Intensive Support Team.

This is an exciting opportunity for an Administrator who has an interest in the wellbeing of our service users and who has the passion to provide strong administration support, essential for the successful and efficient operation of our teams.

• Do you have excellent communications skills and a keen eye for detail?
• Can you effectively manage multiple tasks and priorities?
• Do you have experience of managing detailed complex information and maintainingastrong degree of confidentiality?

If you have said ‘Yes’ to each of the above, then we might just have the role for you.

Main duties of the job

Please note working days will be Monday, Thursday & Friday

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills with a dedication to confidentiality and service user experience.

Previous administration experience is essential. The role will include but is not limited to general administration, minuting meetings, diary management and entering patient data.

You will be working in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

Please see attached Job Description.

Working for our organisation

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. You will be encouraged to develop your skills and knowledge.

Benefits included with this role are:-

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum, increasing to 33 days per annum based on length of service (plus paid bank holidays), pro rata for part time staff.

Detailed job description and main responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

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Person specification

Qualifications

• NVQ 3 in Business Administration or equivalent of working towards
• NVQ 2 Customer Services or working towards
• Pitmans/RSA III typing/word processing or equivalent secretarial experience at intermediate level
• Shorthand
• Knowledge of Trust electronic record system

Skills

• Excellent articulate communication skills
• Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
• Time management & Ability to co-ordinate and prioritise management diaries.
• ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Audio typing. Advanced keyboard skills & Literacy and numeracy

Knowlesdge

• Working knowledge of Microsoft packages or equivalent.
• Maintaining administrative / secretarial systems
• Knowledge of medical terminology
• Knowledge of NHS policy / procedures

Experience

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
• Working under pressure
• Working on own initiative with minimal supervision.
• Ability to work with senior members of staff across a large organisation
• Supervision of staff.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIESApart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

Name Jo Pearson Job title Senior Clinical Support Team Administrator Email address [e-mail] Telephone number 01553 609933

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