Clinical Support Team Administrator

NHS; Ipswich; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a dynamic Business Support Team at NHS in Ipswich. This full-time administrative role requires excellent communication and organizational skills to manage tasks supporting young people and their families on the Neurodevelopment Pathway. Ideal candidates will exhibit problem-solving abilities and be adaptable to service needs while working collaboratively with clinical teams.

Benefits

Ongoing training and development opportunities

Supportive team environment

Qualifications

• Experience in administration and office environments is essential.
• Knowledge of IT systems and electronic patient records required.
• Ability to maintain confidentiality and work under pressure.

Responsibilities

• Maintain electronic patient record systems.
• Manage appointment schedules and diary management.
• Provide general business support to the clinical team.

Skills

Communication

Time Management

Problem Solving

Attention to Detail

Education

NVQ Level 2 Customer Services

NVQ Level 3 Business Administration

Tools

MS Packages

Job description

Job summary

Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities.

The NDD pathway are looking to recruit a conscientious, calm and confident individual to become part of the Business Support Team. Our successful applicant will be working alongside Business Support and Clinical colleagues within the CFYP Care Group, Neurodevelopment Pathway supporting Young People and their families.

This role is a full time, substantive position, based at Walker Close in Ipswich.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.

Main duties of the job

Duties include (but not limited to)

• Maintaining electronic patient record systems
• Maintaining and monitoring waiting lists
• Diary management
• Arranging appointments
• Typing of letters
• Telephone work
• General business support to wider clinical team

Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.

Promote adherence to Trust Policy and support compliance in all areas

Promote a positive culture within the workplace; working within the remit of the Trust Values

Previous administration experience is essential however training will be given.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details Date posted

07 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Gross per annum

Contract

Permanent

Working pattern

Full-time

Reference number

246-WSU7224502

Job locations

Child Treatment Centre

Bungalow 6, Walker Close

Ipswich

IP3 8LY

Job description Job responsibilities

For more information about the role, please find attached the job description and personal specification.

Job description Job responsibilities

For more information about the role, please find attached the job description and personal specification.

Person Specification Essential Essential

• Evidence of use of MS packages
• Office experience
• Problem Solving and accuracy
• NVQ Level 2 Customer Services or working towards
• NVQ Level 3 Business Administration or equivalent of working towards

Desirable

• Driving Licence
• Previous NHS experience
• Use of electronic case management systems

General office admin Essential

• Years experience

Person Specification Essential Essential

• Evidence of use of MS packages
• Office experience
• Problem Solving and accuracy
• NVQ Level 2 Customer Services or working towards
• NVQ Level 3 Business Administration or equivalent of working towards

Desirable

• Driving Licence
• Previous NHS experience
• Use of electronic case management systems

General office admin Essential

• Years experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Child Treatment Centre

Bungalow 6, Walker Close

Ipswich

IP3 8LY

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Child Treatment Centre

Bungalow 6, Walker Close

Ipswich

IP3 8LY

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)