Clinical Support Administrator

NHS; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a Clinical Support Administrator in York. This role involves assisting patients with healthcare services, performing administrative tasks, and requires excellent communication skills. Candidates should be enthusiastic, adaptable, and possess strong IT competency. Interview selection is set for October 28, 2025.

Benefits

Full induction and training plan

Long service rewards

Generous holiday entitlement

Ride to work scheme

Support to develop your skills and career

Qualifications

• An excellent standard of written and verbal English is required.
• Experience in customer service is preferred.
• Must be IT literate and able to use office machinery.

Responsibilities

• Guide all practice staff in the use of read codes.
• Prepare and summarise patients' records following procedures.
• Deliver clinical audit activities.

Skills

Excellent standard of written and verbal English

Excellent customer service skills

Good administrative and organisational skills

IT literacy

Excellent telephony skills

Knowledge of medical terminology

Attention to detail

Ability to work as a team member

Self-motivated

Flexible and adaptable

Job description

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?

If this sounds like you, we have the perfect opportunity for you!

We are looking for individuals who to join our Clinical Administration Support Team who:

• Are enthusiastic and self-motivated
• Are able to use their initiative
• Excellent communicators, both written and verbal
• Are able to listen and empathise
• Are keen to learn and develop
• Can be flexible and adaptable
• Are competent with IT

Candidates please note the interviews for this position will be held on 28 October 2025.

Main duties of the job

In the role of Clinical Support Administrator you will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice.

In return you will receive:

• Full induction and training plan
• Long service rewards
• Generous holiday entitlement
• Ride to work scheme
• Support to develop your skills and career

About us

We are a leading primary care organisation that delivers high quality care from GP practices in York, Hull and Scarborough. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.

Selection for Interview process

If you are applying through NHS Jobs, you will notice you are asked if you would like a guaranteed interview as part of the Two Tick disability scheme. Whilst this is an admirable government initiative, please be aware we are not signed up to this scheme. This is a question on the NHS jobs application form which is outside of our own control. Our own process ensures we consider candidates on the merit of their application only and we do not ask any questions regarding a disability as part of our selection process.

Job responsibilities

The duties and responsibilities to be undertaken may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of management, dependent on current and evolving practice workload and staffing levels.

• Guide all practice staff in the use of read codes.
• Retrieve records, make note entries, scan and process documents and correspondence in patient medical records
• Prepare and summarise patients records following business policies and procedures.
• Administration responsibilities for processing requests for NHS work that is received from third parties and patients.
• Troubleshoot electronic mail including pathology/laboratory.
• Responsible for quality data collation and presentation.
• Deliver clinical audit activities.
• Undertake systematic, critical analysis of quality medical care.
• Support focus groups in identifying and targeting patients for assessment and treatment.
• Collect data for enhanced/additional services.
• Deliver clinical trials administration.
• Interrogate data for audit purposes when required.
• Assist with the patient registration process including temporary residents out of area and immediately necessary treatment following business policies and procedures.
• Deal with GP2GP processes.
• Process SystmOne EDI Links on a daily basis.
• Deal with patient records and deductions appropriately.
• Oversee staff starter and leaver processes adhering to protocol.
• Help troubleshoot IT problems and where possible assist with the reporting of any issues or problems with PCs/printers/telephones and networks.

Person Specification

Knowledge/Qualifications/Skills

• An excellent standard of written and verbal English. Numerate. Excellent customer service skills. Good administrative and organisational skills. IT literate. Excellent telephony skills and phone manner. Understand and observe strict confidentiality.
• Knowledge of medical terminology. Organisational skills. Experience with office machinery. Some customer service qualification. Skilled in office machinery use.
• An interest in primary care. Pay attention to detail. Good communication (written and verbal). Work well under pressure. Able to work as a team member. Able to work unsupervised. Able to use own initiative. Be self-motivated. Able to listen and empathise. Hard working and willing. Flexible and adaptable, able to work according to changing need. Enthusiastic. Commitment to personal development.

Physical Requirements

• Able to undertake the requirements of the post.
• Reliable. Flexible. Excellent attendance record.

Other

• Able to work at the desired times. Flexibility of hours for cover. Good sickness record.
• Car driver/clean licence. Non smoker.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.