Clinical Support Administration Roles - Centralised Recruitment - B4/5

Oxford University Hospitals NHS Foundation Trust; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated Patient Pathway Administrators to enhance patient experiences through efficient administration. This role involves supporting clinical teams, managing patient pathways, and ensuring high-quality data management. With a focus on compassionate care, you will work in a collaborative environment that values professional development and offers meaningful work that directly impacts patients' lives. Join a team committed to delivering excellence in healthcare, where your contributions will be recognized and valued.

Benefits

Flexible working

Health insurance

Retirement plans

Professional development opportunities

Qualifications

• GCSE or equivalent in English and Maths, grades A-C.
• Prior experience in a healthcare or administrative role preferred.

Responsibilities

• Provide professional and efficient administrative service to patients and department members.
• Manage patient records and administrative tasks with accuracy.

Skills

Strong Communication Skills

Organisational Skills

Attention to Detail

Empathy and Compassion

Ability to Cope Under Pressure

Previous Experience in Healthcare

Education

GCSE in English

GCSE in Maths

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Job summary

We are #OneTeamOneOUH

We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.

The three roles we are recruiting to this week include:

Patient Pathway Administrator - 37.5 hours per week

• Patient administration is essential for supporting clinical teams in delivering high-quality care and improving the patient experience. Efficient administration ensures excellent data quality and optimal use of resources.

Administrator Infected Blood Psychological Support Service - 19.5 hours per week

• The post holder is responsible for providing professional, thorough, and efficient administrative service to all patients and department members. This includes delivering comprehensive administrative support to both the Psychology specialty team and a Navigator/Social Worker.
• This role will coordinate and be responsible for the provision of full secretarial and administrative services to the clinical team.

Preoperative Assessment Senior Administrator - 37.5 hours per week

• The post holder will provide a professional, comprehensive, and efficient administrative service to all patients and Department members by supporting a specialty team.
• This includes full administrative support to the consultant team and managing the entire patient pathway.

Main duties of the job

Patient Pathway Administrator:

• Responsible for providing a professional and efficient administrative service to all patients and department members. This includes delivering comprehensive support to a specialty team, managing the full patient pathway according to the Elective Access policy, and serving the consultant team.

Administrator Infected Blood Psychological Support Service

• Manage lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS England targets and Trust policies.
• Undertake collection and reporting of key performance indicators of the service, ensuring that it meets the targets set out by NHS England.

Preoperative Assessment Senior Administrator

• Support the patient journey and clinical teams, improving patient care and experience.
• Provide efficient administration ensuring high data quality and optimising capacity and resources management.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, and Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.

Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community.

We call this Delivering Compassionate Excellence, focusing on our values of compassion, respect, learning, delivery, improvement, and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Job description

Job responsibilities

What we are looking for:

• Strong Communication Skills: Ability to communicate effectively with patients, families, and medical staff.
• Proven organisational skills
• Attention to Detail: Accuracy in managing patient records and administrative tasks.
• Empathy and Compassion: A genuine desire to help others and provide exceptional patient care.
• Organisational Skills: Ability to multitask and manage time efficiently in a fast-paced environment.
• Previous Experience: Prior experience in a healthcare or administrative role is preferred but not essential.
• Ability to cope effectively under pressure
• Qualifications: GCSE or equivalent in English and Maths, grades A-C
• Systems Experience: Understanding of Microsoft Office: Outlook, Word, Excel packages

What We Offer:

• Meaningful Work: Your role will have a direct and positive impact on the lives of patients and their families.
• Professional Development: Opportunities for training and career advancement within the healthcare sector.
• Collaborative Environment: Work alongside a team of dedicated and compassionate healthcare professionals.
• Comprehensive Benefits: Flexible working, competitive salary, health insurance, and retirement plans.

When applying please:

• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify which role you are looking to apply for
• Let us know if you want full time or part time work
• Please ensure you review the Job Description and Person Specification as the shortlisting criteria will align to the information listed within the documents

Shortlisting will be carried out on: W/C 05th May 2025

The interview date for successful candidates will be: 13th May 2025

Please note, this vacancy may close early if there are sufficient applications.