Clinical Standards Lead WCA Level 2

Maximus; Stockton-on-Tees; On-site; GBP 46,000; Full time

Job summary

A leading healthcare services provider in Stockton-on-Tees is seeking a Clinical Standards Lead to conduct face-to-face healthcare assessments and mentor a team of healthcare professionals. The role requires a registered healthcare practitioner to provide comprehensive reports to support decision-making with the Department of Work and Pensions. A qualified individual can expect a salary of £46,000 annually, with responsibilities including coaching, auditing, and maintaining professional standards.

Qualifications

• Registered healthcare practitioner (nurse, physician, physiotherapist, occupational therapist).
• Experience in conducting assessments and providing clinical reports.
• Ability to coach and mentor healthcare professionals.

Responsibilities

• Conduct face-to-face assessments of customers for benefits.
• Mentor and coach healthcare professionals in the centre.
• Provide comprehensive clinical reports to the DWP.

Skills

Clinical assessment skills

Coaching and mentoring

Report writing

Education

Registered healthcare practitioner qualification

Tools

IT software programmes

Job description

Overview

Maximus is a global organisation that specialises in providing health and employment services. In the UK we employ around 5,000 people to deliver services that have a profound impact on people\'s lives, from assessments and health services to employability programmes and specialist support.

The Clinical Standards Lead is a Professional role within Operations, reporting to the AC Manager or Team Performance Leader. The role conducts face-to-face healthcare assessments and examinations and produces concise reports for the Department of Work and Pensions (DWP). It also provides clinical coaching and mentorship to new and tenured HCPs, typically in the assessment centre, and supports the AC Manager in delivering quality, productivity, and service level targets by providing clinical expertise and judgment. The Clinical Standards Lead may deliver Stage 3 training to new hires, ongoing informal on-the-job training, audits, case reviews, on-the-spot coaching, and classroom trainings to new HCPs.

Responsibilities

• Conducts face-to-face assessments of customers in relation to a variety of benefits; undertakes file-work and provides reports to the DWP.
• Mentors and coaches HCPs in the centre and is the first point of contact for clinical questions and issues.
• Escalates clinical questions through appropriate channels and communicates resolution back to the HCP team.
• Analyses and interprets clinical information and medical evidence and provides a professional and concise report.
• Provides comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claims.
• Undertakes recorded assessments where required.
• Uses IT software programmes to support clinical decision making when undertaking file-work and examinations.
• Liaises with AC Manager and Team Performance Leaders to develop and embed best practices.
• Attends Stakeholder and Customer meetings in region as required by the Regional Director.
• Audits and reviews cases and provides on-the-spot feedback to new and tenured HCPs.
• Provides Stage 3 training to new HCPs as required and classroom training to new HCPs as required.
• Performs other ad hoc duties as required.
• Acted as a registered healthcare practitioner (nurse, physician, physiotherapist, occupational therapist) in a CHDA assessment centre or equivalent.
• Works well as part of a multidisciplinary team and builds positive working relationships with medical colleagues and administrative support staff.
• Applies professional skills and manages own professional competence and accountability in line with governing body Code of Conduct.
• Complies with all applicable continuing professional development requirements.
• Coaches and mentors HCPs to improve and maintain performance standards.
• Ensures professional practice standards and best practice are maintained in all areas of work.
• Delivers productivity and quality standards agreed between the Centre and the DWP and responds to feedback.
• Qualified to deliver Stage 3 training and to perform CHDA case audits with ability to instruct on how to write reports that meet A grade requirements.
• Flexible and adaptable; able to understand, anticipate and meet immediate and medium-term customer and client needs.
• Able to collaborate effectively with others to drive a performance culture and to communicate effectively verbally and in writing.
• Able to maintain a professional demeanour in stressful interactions.

Equal Employment Opportunity

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, with a commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. If you apply under this scheme, you will be invited for an interview if you meet the essential criteria. Your Guaranteed Interview application will be shared with the hiring manager and local resourcing team. Reasonable adjustments will be reviewed and considered during the recruitment process where requested.

Salary

Minimum Salary: £46,000.00

Maximum Salary: £46,000.00