Clinical Specialist Triage & Facilitator Nurse Band 7

Integrated Care System; Birmingham; On-site; GBP 44,000 - 52,000; Full time

Job summary

Integrated Care System is launching a 24/7 Specialist Palliative Urgent Response Service, seeking a Clinical Specialist Triage & Facilitator Nurse. This role involves leading palliative care delivery, assessing urgent care needs, and collaborating with healthcare professionals in Birmingham and Solihull. Candidates should be NMC registered with relevant qualifications and a passion for compassionate care.

Benefits

Generous benefits package

Recognition of continuous service for NHS hospice staff

Commitment to ongoing professional development

Qualifications

• Significant relevant post-registration experience in palliative and end-of-life care.
• Experience working within a community team.
• Advanced Health Assessment and communication skills training.

Responsibilities

• Assess, diagnose, and treat patients in their homes.
• Provide expert palliative care support and manage crises.
• Lead and educate staff within the Specialist Palliative Response Service.

Skills

Palliative Care

Leadership

Independent Prescribing

Assessment Skills

Communication

Education

Relevant HCP qualification with current NMC/HCPC registration

Healthcare related degree

Evidence of continuous professional development

Job description

Clinical Specialist Triage & Facilitator Nurse Band 7

24/7 SpecialistPalliative Urgent Response (SPUR)

Join Our New 24/7 SPUR Service as a Clinical SpecialistTriage & Facilitator Nurse

AtBirmingham Hospice, our patients are at theheart of everything we do. From our Inpatient Units to our Living Well Centresand bereavement counselling services, we are here for our community when theyneed us most.

We are launching our new24/7 Specialist PalliativeUrgent Response (SPUR)service, and this role will operatebetween8:00 PM and 8:00 AM, responding to urgent palliative careneeds across Birmingham and Solihull.

As aClinical Specialist Triage & FacilitatorNurse, you will be the first point of contact for all incoming calls to theservice. A clinical leader, you will work autonomously and collaboratively withother healthcare professionals to assess, diagnose, and treat patients in theirplace of residence, ensuring timely and appropriate clinical responses.

You will provide expert palliative care support to patientsand their families, offering sensitive communication and addressing theirevolving physical, psychological, and spiritual needs. You will also beresponsible for delegating clinical responsibilities, liaising with externalservices, supporting medical emergencies, and managing safeguarding concerns.

Main duties of the job

What Were Looking For:

NMCRegistration

Independentprescribing qualification (V300) or equivalent specialist training

EuropeanCertificate in Essential Palliative Care (or working towards)

Highlevel of professional autonomy and critical judgement

What We Offer:

Theopportunity to be part of a compassionate and forward-thinking charity

Generousbenefits package

Recognitionof continuous service for NHS hospice staff (including pension and annual leaveentitlements)

Tofind out more about this exciting opportunity, visitthe jobs portal on our website by using the link below.

For aninformal discussion about the role, please contact:

RachelHarrison at [e-mail] orKerry Millard at [e-mail]

Come join us and together, we can make every moment matter

About us

Birmingham Hospice provides expert palliative and end oflife care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have accessto the best specialist care and support - when, where and how they need it. Ourvision is a future where everyone with a life-limiting illness will live anddie with dignity and in comfort. Our mission is to enable more people from allcommunities to access the care of their choice at the end of life.

During a recent CQC inspection our sites have been ratedoutstanding, with independent health care regulators highlighting thatcolleagues and services are caring, responsive and well-led.

Our outstanding teams are passionate about providing thevery best care, and patients and their loved ones are at the heart ofeverything we do.

Our values of kindness, respect, innovation, togetherness,positivity and openness are at the centre of who we are, what we do and how webehave. We pride ourselves on being an inclusive, welcoming, caring andsupportive team. We are offering a competitive salary, with generous holidayallowance, a contribution pension scheme, and a commitment to investing in ourpeople through employee benefits and ongoing professional development.

Job responsibilities

Job title:

Triage/FacilitatorClinical Nurse Specialist

Department:

SpecialistPalliative Response Service (SPRS)

Hospice band:

Band7

Reports to:

Responsible for:

DBS required

Job purpose

TheSpecialist Palliative Response Service (SPRS) will be delivered between thehours of 20:00 08:00.

Duringthese hours the Triage/Facilitator Nurse, through the triage and clinicalrotation (e.g. 1 week of triage, 1 week of clinical) will be to respond tourgent palliative response calls from patients, their families/loved ones andprofessionals within the Birmingham and Solihull area, and provide specialistpalliative and end-of-life support and advice either through delegation tosatellite teams as the triaging nurse or in person as the clinical specialist. Visits will aim to take place within a 2-hourtimeframe.

Therole will require you to:

Act asan autonomous practitioner working independently and in conjunction withother health professionals.

Assess,diagnose and treat the conditions of patients within their own homes andinitiating referrals as appropriate.

Independentlyprescribe appropriate medication, evaluate or refer to other specialists ifnecessary.

Workcollaboratively with the hospice, community, primary care and acute teams, tomeet the needs of patients and support the delivery of policy and proceduresand provide clinical leadership.

Provideexpert professional advice to patients, carers and colleagues and ensure themaintenance of clinical excellence.

Co-ordinateall available staffing resource, working with the heads of service to deliverpriorities.

Provideeducation and training to other staff and students.

You matter because you are you, andyou matter to the end of your life. We will do all we can not only to helpyou die peacefully, but also to live until you die.

Dame Cicely Saunders.

KeyResponsibilities

Prioritiseand triage patients presenting with a range of conditions includingpalliative, End-of-Life and acute conditions, making any necessary referralsin an appropriate manner

Implementand evaluate personalised care planning, individual specialised treatmentplans, MASC, RESPECT and advanced care planning for patients

Providespecialist palliative care and support to patients and their families/lovedones in the place they call home as required in accordance with clinicalbased evidence, NICE and the NSF

Besensitive to patients and their families/loved ones changing physical,psychological and spiritual needs

Processand interpret pathology and other diagnostic results as required

Maintainaccurate clinical records in conjunction with current legislation

Supportthe team in dealing with clinical emergencies

Supportpatients in the use of their prescribed medicines or over the countermedicines (within own scope of practice), reviewing as required

Liaisewith external services/agencies and the patients usual community teams toensure the patient continues to be supported appropriately

Delegateclinical responsibilities appropriately (ensuring safe practice and the taskis within the scope of practice of the individual)

Supportthe team with all safeguarding matters in accordance with local and nationalpolicies

Supportand participate in shared learning within the system

Continuallyreview clinical practices, responding to national policies and initiativeswhere appropriate

Participatein the review of significant and near-miss events applying a structuredapproach (PSIRF learning)

Management,Supervisory, teaching, training

Effectivelylead and manage staff within the team, through off-duty planning, annualappraisals and monthly 1:1s

Supportthe team through the management of change in line with any serviceredevelopments

Manageand work in line with current policies and procedures

Ensurethat all staff within the team have an annual appraisal, identifying alltraining and professional development requirements

Managepoor performance and initiative any appropriate investigation, seeking advicewhere appropriate

Manageall staff absence in line with Hospice policy, including directing otherstaff who hold absence management responsibilities

Fullyparticipate in the review, management and learning from patient complaintsand incidents, regarding the nursing service

Ensurethe clinical team maintain high quality standards for the environment,medical equipment and infection control issues in line with CQC standards andNICE guidance and follow local policies and procedures

Assesseffectiveness of care delivery for thenursing team through peer review, benchmarking and formal evaluation

Leadand support the nursing team with effective planning of team resourcesensuring the appropriate skill mix is allocated to meet service needs

Confidentiality

Allemployees are required to uphold the confidentiality of all informationrecords in whatever format, encountered in the course of employment and afterit.

Allemployees are bound by the requirements of the General Data ProtectionRegulations when, in the course of their employment, they deal withinformation records relating to individuals.

Equality and Diversity

The hospiceis committed to promoting an environment that values diversity. All staff areresponsible for ensuring that they treat individuals equally and fairly anddo not discriminate on the grounds of age, disability, gender reassignment,marriage or civil partnership, pregnancy or maternity, race, religion orbelief, sex and sexual orientation. The hospice expects all staff to behavein a way that recognises and respects diversity in line with the appropriatestandards.

Health and safety

Allemployees have a responsibility under the terms of the Health and Safety atWork Act 1974 to protect and promote their own health and that of others inthe workplace.

Allemployees must comply with all hospice health and safety procedures infectioncontrol.

Theprevention and control of infection is the responsibility of everyone who isemployed by the hospice. Employees must be aware of infection controlpolicies, procedures and the importance of protecting themselves and theirclients in maintaining a clean and healthy environment.

Allemployees are responsible for ensuring they undertake any training relatingto information governance, read the hospices policies, procedures andguidance documents relating to information governance, and understanding howthis affects them in their role.

Allemployees must participate in an annual appraisal and develop a personaldevelopment plan with their line manager.

Allemployees are responsible for maintaining their statutory and mandatorytraining.

Safeguarding children, young people and vulnerableadults

The hospiceis committed to safeguarding and promoting the welfare of children, youngpeople and vulnerable adults. All employees and volunteers are expected tobehave in such a way that supports this commitment pandemic or major incident.

In theevent of a pandemic or major incident, the post holder may be asked toundertake other duties not necessarily commensurate to the banding of thisrole. This could include duties in any part of the hospice. Prior toundertaking any duties, the member of staff will have full training andinduction. We wont ask any member of staff to undertake duties for whichthey are not competent or where they feel unsafe in their environment orcould put patients or themselves at risk.

The job description is notexhaustive and may be amended following appropriate consultation in the lightof business needs.

Person Specification

Personal Skills and Attributes

• Ability to deal with complex/challenging situations
• Ability to work independently and as part of a team
• Effective leadership skills
• Willingness to work flexibly to meet the needs of the service
• Car owner/driver with full current UK driving licence

Qualifications

• Relevant HCP qualification with current NMC/HCPC registration (e.g. RGN/HCPC)
• Healthcare related degree of working towards
• Evidence of continuous professional development
• Advanced Health Assessment
• Advanced communication skills training/course, or willingness to undertake

Experience

• Significant relevant post-registration experience of working in palliative and end-of-life care
• Experience of working within a community team
• Experience of forging excellent relationships across professional boundaries
• Sound knowledge and application of up-to-date evidence-based practice and trends
• Knowledge of principles of research, audit and quality improvement methodology
• Experience and ability to use relevant IT packages, e-mail and electronic patient records
• Clinical skills including (but not limited to) oral and subcutaneous drug administration, syringe driver management and verification of death
• Teaching skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£44,835 to £51,307 a year(pro rata for part-time)