Clinical Software Trainer

JR United Kingdom; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

Optum is seeking a Clinical Software Trainer for a 12-month fixed-term contract. You will be responsible for delivering high-quality training to GP Practices, adapting to varied audiences using your exceptional communication skills. Ideal candidates will possess a passion for customer service and the ability to learn quickly. Join us to enhance healthcare through technology.

Qualifications

• Excellent verbal and written communication skills.
• Experience in coaching or mentoring desired.
• Ability to create training materials.

Responsibilities

• Deliver on-site training for software to clients across Northern Ireland.
• Analyze customer needs and implement effective solutions.
• Gather feedback to improve training sessions.

Skills

Communication

Customer Service

Coaching

Mentoring

IT Literacy

Job description

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Here at Optum, we are looking for a Clinical Software Trainer to join us on a 12-month fixed-term contract.

This position is a field-based role and requires travel across Northern Ireland to deliver on-site training. You will therefore be based in Northern Ireland and hold a full, clean driving license.

Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not-for-profit organisations, and specialist services. We are committed to developing the next generation of healthcare technology that will truly make a difference

What you’ll do

We’re looking for individuals who have an aptitude for delivering training, whether that be from a previous training position or a passion for coaching and mentoring. You will be joining a collaborative team of Clinical Software Trainers who are responsible for delivering training sessions to GP Practices that are migrating to our Optum system, named EMIS Web. In this position, you will receive a supportive onboarding journey that will enable you to deliver high-quality training on-site and remotely.

Throughout the migration cycle, you will be responsible for delivering training sessions in varied settings and styles to a variety of audiences, this could be one-to-one, small group sessions, seminar-style events, and train-the-trainer on-site or remotely.

We give you all the training you need, so this role is ideal for an individual who either has previous training experience or an aptitude for coaching or mentoring.

Other key responsibilities and accountabilities will include:

• Delivery of Transformation services to established customers, identify and implement high complexity solutions.
• Collection and analysis of customer and/or user requirements and processes, matching these needs to Optum products and services, ensuring the optimal and effective solutions to find better ways of working are implemented.
• Advise and provide support to our customers, as a system specialist, with regard to all aspects of the configuration of Optum products.
• Detailing customer activity reports within the agreed timeframe of a customer delivery day, encouraging feedback to continue development and improvement.

Who You’ll Be

At Optum we will provide you with the training on our systems and delivery sessions. We’re looking for you to have a genuine passion for excellent customer service. We don’t need you to have previous experience in clinical software training, we can teach you this, however, we’re looking for individuals who have experience in coaching, mentoring, or training.

Collaboration is key, not only will you work closely with our customers to understand their training needs during the migration process but also with internal departments and the wider team to troubleshoot any queries. With the ability to learn quickly, you will have good IT literacy and confidence in speaking to a variety of audiences.

We want to make sure you’re set for success, so the key skills and experience we’re looking for are below:

• Excellent verbal and written communication skills with the ability to listen carefully, empathise and provide clear and consistent education.
• Previous experience of providing excellent customer service or customer delivery.
• Ability to contribute to the creation of dynamic training materials that support knowledge transfer.
• Flexibility to travel throughout Northern Ireland and potentially the UK to deliver training and service on-site with customers.

If you are eager to join an organisation where you have more than just a job, but an opportunity to add value and develop yourself further, then apply today!

About us

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together. Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Equality, Diversity, and Inclusion

At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.

Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.