Clinical Services Strategic Administrator

Hollister Incorporated; Winnersh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Salary review annually

Pension 8.5% employer contribution

Private healthcare

Life insurance

Group income protection

28 days leave + bank holidays

Employee assistance programme

Enhanced family policies

Job summary

Hollister Incorporated is seeking a Clinical Services Strategic Administrator to provide essential admin and coordination support to Clinical Services. The role focuses on governance, regulatory compliance, and enabling delivery of clinical strategy and service development at the National Spinal Injuries Centre in Stoke Mandeville.

The role requires strong organisational skills and the ability to manage multiple priorities in a fast-paced environment, with a permanent contract and standard

Qualifications

• Associate's Degree with 2–4 years of related administrative experience.
• Experience using EMIS/SystmOne patient record systems.
• Strong communication and organisational skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Support CQC Nominated Individual and Registered Manager by maintaining governance evidence.
• Maintain clinical governance trackers, including training, compliance, incidents, safeguarding, notifications, and complaints.
• Monitor changes to CQC expectations and update stakeholders.
• Support clinical governance processes and maintain Learning Management System and SharePoint content.
• Provide support for patient record systems and system improvements (EMIS/SystmOne).
• Manage iWantGreatCare processes and reporting.
• Administer equipment contracts and support development of clinical resources.
• Coordinate annual mandatory training.
• Support strategic projects and induction of new clinical staff.
• Provide administrative support for conferences and events.
• Complete additional duties as requested by Clinical leadership.

Skills

Strong communication

Organisational skills

Prioritisation

Attention to detail

Adaptability

Education

Associate's Degree

Tools

Excel

Word

PowerPoint

SharePoint

EMIS/SystmOne

Job description

Date: Sep 14, 2026

Location(s): Winnersh, GB, RG41 5TS

We Make Life More Rewarding and Dignified

Location: National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury
Department: Clinical

Summary

The Clinical Services Strategic Administrator provides essential administrative and coordination support to Clinical Services. The role focuses on maintaining governance standards, supporting regulatory compliance, and enabling effective delivery of clinical strategy and service development. The position requires strong organisational capability, relationship‑building skills, and attention to detail to ensure high‑quality support across clinical operations.

Location: National Spinal Injuries Centre, Stoke Mandeville Hospital, Aylesbury

Contract: Permanent, working Monday to Friday, 37.5 hours

Responsibilities

• Support CQC Nominated Individual and Registered Manager by maintaining governance evidence.
• Maintain clinical governance trackers, including training, compliance, incidents, safeguarding, notifications, and complaints.
• Monitor changes to CQC expectations and update stakeholders.
• Support clinical governance processes and maintain Learning Management System and SharePoint content.
• Provide support for patient record systems and system improvements (EMIS/SystmOne).
• Manage iWantGreatCare processes and reporting.
• Administer equipment contracts and support development of clinical resources.
• Coordinate annual mandatory training.
• Support strategic projects and induction of new clinical staff.
• Provide administrative support for conferences and events.
• Complete additional duties as requested by Clinical leadership.

Essential Functions of the Role

• Communicate effectively via email, phone, and virtual platforms.
• Ensure data accuracy and confidentiality in compliance with company and legal standards.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Adhere to company policies, including those related to ADA, data privacy, and ethics.

Education & Work Requirements

• Associate's Degree with 2-4 years of related experience

Education & Work Preferences

• Strong communication and organisational skills.
• Ability to work independently and manage competing priorities.
• Proficiency with IT tools including Excel, Word, PowerPoint, and SharePoint.
• Experience using patient record systems (EMIS/SystmOne).
• Ability to deliver work to deadlines and adapt to evolving requirements.
• Experience in a CQC‑registered service with knowledge of Fundamental Standards.
• Experience working cross‑functionally and supporting process improvements.
• Experience in Registration Authority management or Smart Card sponsorship.
• Ability to build effective working relationships across clinical teams.
• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

What We Offer

• The anticipated base salary range for this position is £26,000 - £34,000, depending on experience or other legitimate business factors
• Performance-related Annual Salary Review
• Group Personal Pension Scheme with 8.5% employer contribution
• Private Healthcare Insurance covering you / and your family members
• Life Insurance Cover at x10 base salary
• Group Income Protection Scheme
• 28 days annual leave + Bank Holidays (pro-rated for part-time Associates), with the option to buy/sell annual leave
• Comprehensive Employee Assistance Programme
• Enhanced Family Friendly policies

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.