Clinical Services Care Coordinator

NHS; Canterbury; On-site; GBP 60,000 - 80,000; Part time

Job summary

An NHS position for a Clinical Services Care Coordinator, focusing on supporting clinical services through administrative tasks. The part-time role (25-30 hours per week) emphasizes the need for excellent organizational and interpersonal skills while liaising with health professionals and improving patient outcomes.

Qualifications

• Good knowledge of Microsoft Office software including Excel.
• Ability to follow policy and procedures.
• Track record of administrative experience in General Practice preferred.

Responsibilities

• Provide administrative support to the Clinical Services Team.
• Liaise with clinical team and practice staff.
• Utilize IT/software for managing practice population.

Skills

Organizational skills

Interpersonal skills

Time management

Attention to detail

Education

Good standard of education with good literacy and numeracy skills

Tools

Microsoft Office

Job description

Job summary

Part-time role for 25-30 hours per week. This advert will close early if sufficient applicants are received

The Clinical Services Care Coordinator is primarily responsible for supporting the Clinical Services Team with regards to delivery of services offered at the practice. The focus of the team is to ensure high quality care for patients through a well-co-ordinated administrative system, which offer a holistic approach to improve patient outcomes and experience.

The role includes - providing administrative support to help deliver GMC and non GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts and any other schemes as required.

Liaising with and supporting the Clinical Team and the practice staff as well as other contractors that are associated with the practice as well as third parties including contractors.

Helping to improve systems and processes including utilising software/technology to improve patient care and outcomes.

Main duties of the job

Provide administrative support to the Clinical Services Team with regard to GMS and Non GMS work including the Quality Outcome Framework (QOF), Enhanced Services, AQP Contracts and any other schemes as required

Liaising with and supporting the clinical team and the practice staff, other contractors that are associated with the practice as well third parties as necessary

Effective use of IT/software to assist in management of practice population including EMIS, Ardens and iPlato etc

Utilise EMIS searches and reports for chronic disease monitoring, other monitoring and clinical audits as required

Assist with mail merges and text messaging campaigns to support chronic disease management, vaccinations campaigns as well as other information which may include health promotion or patient feedback

Support Coding Team with filing documents and basic coding as required

To attend internal and external meetings as appropriate

To keep up to date with mandatory and role specific training as well as attend training courses and other events relating to the role.

Helping to solve day-to-day issues with IT, systems, workloads, etc as they arise

To keep up-to-date with the Policies and Procedures of the organisation

Undertake any other duties appropriate to the role.

About us

Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000 patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£12.55 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1309-25-0006

Job locations

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

Job description Job responsibilities

The successful candidate will want to help develop and maintain systems that improve outcomes and experiences for the practice population. They will be proactive, have excellent organisational skills and be able to prioritise their own and others workloads to enable them to work under pressure and meet deadlines effectively.

Full job description attached.

Job description Job responsibilities

The successful candidate will want to help develop and maintain systems that improve outcomes and experiences for the practice population. They will be proactive, have excellent organisational skills and be able to prioritise their own and others workloads to enable them to work under pressure and meet deadlines effectively.

Full job description attached.

Person Specification Experience Essential

• Ability to follow policy and procedures
• Good knowledge of Microsoft Office software including excel

Desirable

• Understanding/experience with regard to GP Contracts, the Quality Outcome Framework and Enhanced Services etc
• Familiarity with:
• EMIS Web including templates, searches etc
• DART, Docman, Health Options, Ardens and iPlato etc

Personal Qualities Essential

• Good interpersonal and communication skills
• Display good initiative and judgement consummate to the role
• Highly organised and excellent attention to detail
• Drive to provide excellent services for patients
• High levels of integrity and confidentiality
• Time management and ability to prioritise workload
• Flexible, ability to step in to support other team members when required
• Polite and confident
• Enthusiastic and motivated
• Adaptable and a good team player
• Ability to work under pressure and meet deadlines

Qualifications Essential

• Good standard of education with good literacy and numeracy skills

Desirable

• Up to date with mandatory and role specific training
• Track record of administrative experience in General Practice

Person Specification Experience Essential

• Ability to follow policy and procedures
• Good knowledge of Microsoft Office software including excel

Desirable

• Understanding/experience with regard to GP Contracts, the Quality Outcome Framework and Enhanced Services etc
• Familiarity with:
• EMIS Web including templates, searches etc
• DART, Docman, Health Options, Ardens and iPlato etc

Personal Qualities Essential

• Good interpersonal and communication skills
• Display good initiative and judgement consummate to the role
• Highly organised and excellent attention to detail
• Drive to provide excellent services for patients
• High levels of integrity and confidentiality
• Time management and ability to prioritise workload
• Flexible, ability to step in to support other team members when required
• Polite and confident
• Enthusiastic and motivated
• Adaptable and a good team player
• Ability to work under pressure and meet deadlines

Qualifications Essential

• Good standard of education with good literacy and numeracy skills

Desirable

• Up to date with mandatory and role specific training
• Track record of administrative experience in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Canterbury Medical Practice

Address

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

Employer's website

https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Canterbury Medical Practice

Address

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

Employer's website

https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)