Clinical Service Coordinator

The Defence Medical Welfare Service; Northampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading charity dedicated to supporting the military community is seeking a Clinical Service Coordinator. This pivotal role, primarily home-based with occasional site visits, involves coordinating medical welfare services for veterans and service personnel. The position offers numerous benefits including generous annual leave, flexible working arrangements, and comprehensive training opportunities, contributing to a supportive work environment focused on making a difference in lives.

Benefits

30 days annual leave plus public holidays

Flexible working arrangements

Access to 24/7 virtual GP

Enhanced sick pay scheme

Personal development programme

Qualifications

• Experience in a healthcare or welfare role preferred.
• Ability to work flexibly and remotely.
• Strong interpersonal skills and ability to engage with diverse individuals.

Responsibilities

• Coordinate welfare support for military personnel and their families.
• Conduct assessments and provide advice as required.
• Maintain communication with service users and monitor their needs.

Skills

Communication

Organizational skills

Problem solving

Education

Full UK Driving Licence

Job description

ABOUT US

DMWS is an international charity that has been providing medical welfare support to the military community for over 80 years. Our services are available to veterans, reservists, tri-service serving personnel and their families/carers. We are now recruiting for a Clinical Service Coordinator, who will be mainly home based with occasional visits to Northampton and Andover.

For full job description on this position, please seeClinical Service Coordinator

Benefits

We offer employees the following benefits: –
• Annual Leave: We give employees 30 days a year annual leave plus Public Holidays (pro-rata’d for part-time employees).
• Pension: Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
• Death in Service Scheme: Three times your annual salary to nominated beneficiaries – subject to eligibility.
• Flexible Working: All flexible working requests are considered – many of our staff work flexible hours and work wholly, or partly from home.
• Smart Health: Access to a 24/7 virtual GP service, with a counselling service and on-line help and support around health and well-being matters.
• Work-based Parking/Mileage: For those who pay to park at their work-base, fees are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.
• Enhanced Sick Pay: Enhanced sick pay scheme for all employees upon completion of their probationary period.
• Staff Recognition: Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
• Personal Development Programme: DMWS supports employee continuing professional development and training.
• Above all, being part of the DMWS team means that you are making a difference to the lives of those working on the frontline.
• Great training opportunities
• £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).
• Enhanced maternity / paternity / adoption family friendly benefits

Applications close on Sunday 3rd August 2025.

To apply please submit a CV and covering letter explaining why you would be a good fit for the role.Please remember to click on ‘upload’ otherwise we may not receive your attachments.Applicants must hold a full UK Driving Licence. Applications will be considered as they are submitted. DMWS reserve the right to close the application process early and feedback will only be provided to candidates who attend interviews.