Clinical Research Facility (CRF) Administrator

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare trust in London is looking for a CRF Administrator to provide essential administrative support. Responsibilities include managing room bookings, handling patient administration using EPIC, and greeting patients and researchers. Candidates should have strong customer service skills and experience in administrative tasks. This role is vital for the efficiency of the department's daily activities.

Qualifications

• Experience in administrative support in a healthcare setting.
• Strong communication skills for professional interactions.
• Ability to manage room and resource bookings efficiently.

Responsibilities

• Manage all room and resource bookings within the CRF.
• Provide general administrative support to department staff.
• Serve as the first point of contact for queries and information.

Skills

Customer service

Database management

Typing skills

Tools

CRFManager

EPIC

Job description

The CRF Administrator will provide high-quality general administrative support to the Clinical Research Facility staff, participants, and visitors, contributing to maintaining a high standard of research at all times. The role is crucial for the efficient day-to-day activities of the department.

The primary responsibility of the CRF Administrator is managing all room and resource bookings within the CRF using the CRF-specific booking system (CRFManager), ensuring optimal space utilization. They will greet patients and researchers and handle patient administration through the hospital Patient Information Management System, EPIC.

Tasks include typing, reception duties, customer service, maintaining databases, booking appointments and meetings, filing, organizing, and providing general administrative support to the department.

The post holder is often the first point of contact for the department and must communicate professionally and courteously, answering queries and providing information about the department.

About Guy’s and St Thomas’ NHS Foundation Trust

Our trust comprises five of the UK’s leading hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton, and Harefield – along with community services in Lambeth and Southwark. We have a long-standing reputation for high-quality care, clinical excellence, research, and innovation.

We are among the UK’s busiest and most successful foundation trusts, providing specialized care in areas such as heart and lung, cancer, and renal services, as well as comprehensive local hospital and community services. Evelina London Children’s Hospital cares for local children and offers specialist services across southeast England, including cardiac, renal, and critical care. Our community services include health visiting, school nursing, and family support for children with long-term conditions.

With around 22,700 staff, we are one of the largest NHS trusts and a major local employer. We are committed to reflecting community diversity and developing partnerships with local communities, patients, NHS organizations, local authorities, charitable bodies, and GPs.

For further details or informal visits, contact: Rezaur Rahman, CRF Operations Coordinator. Email: [e-mail]. Telephone: [phone].