Clinical & Referral Administrator - Connect (Wiltshire)

Turning Point; United Kingdom; On-site; GBP 23,000 - 28,000; Full time

Job summary

Turning Point is seeking a Clinical & Referral Administrator to join their Wiltshire team. This role involves extensive administrative tasks supporting the management of substance use services. With a focus on confidentiality and organization, you'll play a crucial part in the operations of a not-for-profit health service, while also benefiting from paid holiday increases and structured career progression.

Benefits

25 days' paid holiday per year

Bank Holidays

Opportunity to buy additional holidays

Recognition and celebration culture

Qualifications

• Confident communicator with strong administrative support skills.
• Ability to prioritize workload and maintain confidentiality.
• Good understanding of Microsoft Office, particularly Excel.

Responsibilities

• Support management and operations by maintaining accurate records and processing referrals.
• Generate prescriptions and manage bookings and supplies.
• Provide administrative support to clinical teams across hubs.

Skills

Administration skills

Confidentiality

Attention to detail

Communication

Microsoft Office including Excel

Job description

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Clinical & Referral Administrator - Connect (Wiltshire)

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Client:

Turning Point

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c59c39c6eb43

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Introduction

At Turning Point, we support people across the UK to overcome substance use issues. Your administration skills will make a real difference to the lives of people we work with. An exciting opportunity has arisen to join our team as an Administrator.

Based at our Salisbury hub you’ll support the management and operations team by maintaining accurate records and helping us to continually improve our performance. Offering plenty of variety and training, this rewarding role will involve managing, prioritising, uploading and disseminating referrals, raising and changing prescriptions as instructed by the prescribers, generating prescription batch runs, logging prescribing information on client prescribing records and database, posting prescriptions to; and liaising with pharmacies, completing clinic letters, responsible for arranging clinic bookings, dealing with incoming and outgoing post and e-mails through various e-mail boxes, ordering supplies and petty cash, minute taking.

We’re looking for a reliable, confident communicator who can prioritise a changing workload, provide high quality administrative support. Comfortable talking to professionals, you should be customer focused with the ability to maintain confidentiality, gather management information and meet deadlines under pressure. You must be a superb organiser and supportive team player with exceptional attention to detail, impressive administration skills and a good understanding of Microsoft Office, including Excel spreadsheets. Driving is desirable as you may be expected to travel to our other site in Trowbridge.

Running services on a not–for–profit basis, we invest every penny back into our care and our people. Develop your skills and career and take on this key role in our Wiltshire Drug and Alcohol Service and help to make a big difference in your local community.

As an Administrator we offer a starting salary of £23,808 rising each year in line with our pay progression salary bands.

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Whether you are looking to progress into a management and leadership role or to be a specialist in your field at Turning point we will support and encourage you on your career journey.

Role Responsibility

Making sure everything runs smoothly at the heart of our substance use services in Wiltshire, this rewarding role involves support for our clinical team; including generating prescriptions and dealing with everything from newsletters, travel, accommodation and the post to invoices, stationery and petty cash and providing administrative support to our hubs across the county.

The Ideal Candidate

We’re looking for a confident communicator who can prioritise a varied workload and provide wide ranging administrative support. You will have the ability to maintain confidentiality, gather management information and meet deadlines under pressure. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, Excel and spreadsheets.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• 25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees Turning Point Benefits.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.