Clinical Receptionist & Booking Clerk - Dermatology

Doncaster & Bassetlaw Teaching Hospitals NHS FT; Doncaster; On-site; GBP 20,000 - 28,000; Part time

Job summary

An exciting opportunity awaits for a dedicated Receptionist/Booking Clerk to enhance the Dermatology Reception & Admin Team. This part-time role involves supporting a busy environment, ensuring efficient patient management and seamless clinic operations. You will collaborate with a multi-professional team, providing essential reception duties and managing patient pathways. This is a chance to contribute to a leading healthcare provider, known for its commitment to quality service and community well-being. If you thrive in a dynamic setting and possess excellent communication skills, this position is perfect for you.

Benefits

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing support

NHS Car Lease schemes

Salary sacrifice schemes

Discounts on restaurants and shopping

Qualifications

• Minimum of 3 GCSEs including English and Maths at Grade C or above.
• Previous experience in a clerical/administrative role.

Responsibilities

• Provide full reception duties on the Dermatology Reception.
• Manage resources to achieve quality and performance targets.

Skills

Communication Skills

Time Management

Organizational Skills

Teamwork

Customer Care

Education

3 GCSEs including English and Maths

Administration Level II Apprenticeship

Tools

Microsoft Word

Job description

Job summary

An exciting opportunity has arisen for an experienced Receptionist/ Booking Clerk, to join the Dermatology Reception & Admin Team at Doncaster Royal Infirmary to cover 12 x months maternity leave.

This is a part time post working for 24 hrs per week to support our existing 3 receptionists and ensure cover during our opening hours of 8am -6pm, you will be expected to provide cover during periods of leave, i.e sickness, long term absences.

The successful candidate, will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines.

You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.

Main duties of the job

Working as part of a multi professional team, your main objectives will be to provide full reception duties on the Dermatology Reception, developing efficient and effective services, managing resources to achieve national and local quality and performance targets.

You will be responsible for working closely with the Consultants, Speciality Dr's, Speciality Nurses, Secretaries and Admin Team Leader, providing expertise in the proactive management of patient pathways.

You will be responsible for the day to day reception duties, as well as supporting the running of clinics. This includes the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Job description

Job responsibilities

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Job description
Job responsibilities

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Interpersonal Skills

Essential

• Ability to deal calmly and diplomatically with a range of personalities and situations
• Flexible and adaptable, able to take direction and instruction from others
• Team Player with a professional approach to work and colleagues; able to develop good working relationships
• Demonstrates Trusts values and behaviours
• Able to follow Trust policies and procedures
• Proactive & positive approach to work
• Commitment to continuing professional development
• Excellent written and verbal communication skills

Desirable

• Evidence of liaising with more than one discipline
• Experience of customer care

Experience/ Qualifications

Essential

• Minimum of 3 GCSE's including English and Maths at Grade C or above or equivalent qualification or equivalent experience
• Previous experience working in a clerical/administrative role
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to acquire and apply knowledge of RTT National and local waiting times rules
• Administration Level II Apprenticeship or demonstrate equivalent qualification in keyboard skills and typing or equivalent experience
• OCR/RSA/NVQ Level II or completion of a Business

Desirable

• Previous hospital or NHS experience working in a clerical/administrative role
• Knowledge of medical terminology
• Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
• Knowledge and understanding of RTT National and Local waiting time rules
• Knowledge and understanding of the hospital patient access policy Qualifications/Training ECDL or equivalent qualifications

Organisational Skills

Essential

• A methodical and organised approach to work
• Time management skills
• Ability to work under pressure to meet tight deadlines in a busy environment
• Ability to prioritise and manage own workload for best effect and work without direct supervision

Person Specification
Interpersonal Skills

Essential

• Ability to deal calmly and diplomatically with a range of personalities and situations
• Flexible and adaptable, able to take direction and instruction from others
• Team Player with a professional approach to work and colleagues; able to develop good working relationships
• Demonstrates Trusts values and behaviours
• Able to follow Trust policies and procedures
• Proactive & positive approach to work
• Commitment to continuing professional development
• Excellent written and verbal communication skills

Desirable

• Evidence of liaising with more than one discipline
• Experience of customer care

Experience/ Qualifications

Essential

• Minimum of 3 GCSE's including English and Maths at Grade C or above or equivalent qualification or equivalent experience
• Previous experience working in a clerical/administrative role
• Demonstrate working knowledge of Microsoft packages including Word
• Commitment to acquire and apply knowledge of RTT National and local waiting times rules
• Administration Level II Apprenticeship or demonstrate equivalent qualification in keyboard skills and typing or equivalent experience
• OCR/RSA/NVQ Level II or completion of a Business

Desirable

• Previous hospital or NHS experience working in a clerical/administrative role
• Knowledge of medical terminology
• Knowledge of Trust Policies, including Hospital to Treatment Patient Access Policy
• Knowledge and understanding of RTT National and Local waiting time rules
• Knowledge and understanding of the hospital patient access policy Qualifications/Training ECDL or equivalent qualifications

Organisational Skills

Essential

• A methodical and organised approach to work
• Time management skills
• Ability to work under pressure to meet tight deadlines in a busy environment
• Ability to prioritise and manage own workload for best effect and work without direct supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT
Address

Doncaster Royal Infirmary

Armthorpe Road

Doncaster

DN2 5LT

Employer's website