Clinical Receptionist and Booking Clerk - Radiology

Integrated Care System; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare organization in Doncaster seeks a Clinical Receptionist and Booking Clerk for its Radiology department. The role involves providing administrative support, booking services, and maintaining data accuracy. Candidates must have at least 3 GCSEs including English and Maths, along with previous office experience. A flexible approach to work is essential, along with strong interpersonal skills. This position offers a supportive work environment and opportunities for professional development.

Benefits

NHS Pension Scheme

Generous holiday entitlement

Comprehensive health and wellbeing support

Qualifications

• Previous office/clerical work experience.
• Experience of working in a hospital environment.
• Knowledge of data recording and administrative tasks.

Responsibilities

• Provide administrative/reception service support to facilitate the patient pathway.
• Work flexibly across services to provide a booking service.
• Ensure accurate data recording and maintain close working relationships.

Skills

Confident

Flexible/Adaptable

Experience in Customer Care

Able to meet deadlines

Self-motivated

Education

Minimum of 3 GCSEs including English and Maths at Grade C or above

Tools

Patient Administration System

Job description

Go back Doncaster & Bassetlaw Teaching Hospitals NHS FT

Clinical Receptionist and Booking Clerk - Radiology

The closing date is 27 August 2025

A flexible approach to work is an essential part of the post, in line with Medical Imaging Service Policy of promoting the extended working day / week to benefit our patients.

The Radiology Department is fully committed to effective appraisal and any training and development will be actively encouraged and supported.

Working with a team of highly committed staff, to provide a first class and effective reception and booking service within Radiology.

Please note that the advert may close at an earlier date if sufficient applications are received.

Interviews will be held face to face

Main duties of the job

Provide administrative/reception service support to facilitate the patient pathway

Work flexibly across services to provide a booking service, process clinic changes, call centre cover, processing of referrals and undertaking a range of general admin tasks

Build and maintain close working relationships across the clinical administrative teams, using Standard Operating Procedures (SOP's) to ensure functions of the role are carried out correctly and within given timescales.

Ensure accurate data recording using the Patient Administration System (PAS) and E-referral and other systems; and via the use of Patient Tracking Lists (PTLs) book outpatient/inpatient events in accordance with clinical instruction and national/local waiting time target dates.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Qualifications/Training

• Either a minimum of 3 GCSEs including English and Maths at Grade C or above or a qualification at an equivalent level.
• IT/Keyboard qualification or able to demonstrate through experience

Knowledge and Experience

• Previous office/clerical work
• Experience of working in a Hospital
• Knowledge of the Patient Administration System
• Experience of working unsupervised

Personal Attributes & Skills

• Confident, Friendly and Flexible/Adaptable
• Articulate, Confidential and able to use Initiative
• Self-motivated
• Able to meet deadlines
• Able to prioritise work
• Able to work alone or as part of a team
• Diplomatic
• Experience of Customer Care
• Experience of dealing with emotional circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT