Clinical Performance Lead (L3)

PFAS (Personal Functional Assessment Services); Lewes; Hybrid; GBP 54,000; Full time

Job summary

An established industry player is seeking a Clinical Performance Lead to enhance the quality of medical assessments. This role involves mentoring and coaching healthcare professionals while conducting WCA assessments across various channels. You will play a crucial role in ensuring that reports are concise and informative for decision-makers at the Department of Work and Pensions. The position offers an exciting opportunity to contribute to a caring and professional environment, focusing on continuous learning and development. If you are passionate about healthcare and mentoring, this role is perfect for you.

Benefits

IPRS Clinical Development Training Program

Annual CPD budget for external courses

Protected Weekly Hours for Development

Professional Development Opportunities

Employee Assistance Programme

25 days Annual leave plus bank holidays

Moving Day Leave

Company pension scheme membership

Recruit a Friend bonus scheme

Westfield Health Cash Plan

Free Eye Tests every 2 years

Free annual Flu-Vaccination

Qualifications

• Registered Nurse, physiotherapist, or occupational therapist with 2+ years as a disability analyst.
• Ability to deliver effective feedback and work collaboratively.

Responsibilities

• Conduct WCA assessments and mentor HCPs in the assessment centre.
• Provide comprehensive reports for DWP decision-making.
• Deliver Stage 3 training and ongoing support to new HCPs.

Skills

Clinical coaching

Effective report writing

Mentoring

Analysing clinical information

Team collaboration

Education

Registered Nurse

Physiotherapist

Occupational Therapist

Job description

PFAS Lewes, United Kingdom PFAS - Clinical Hybrid

Company Description

Based in various clinics, mostly around the South East of the UK, PFAS are an independent provider of quality medical assessments using a network of specialist health practitioners. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.

We are currently hiring a Clinical Performance Lead within Operations, reporting to the Assessment Centre Manager to carry out WCA assessments (Face to Face, Telephone, Video) and produces consistent, concise reports for the Department of Work and Pensions (DWP).

Position

As Clinical Performance Lead you will provide clinical coaching and mentoring to new and tenured HCPs, typically in his/her assessment centre. You will support in delivering quality, productivity, and applicable service level targets by providing clinical expertise and judgment and will be called upon to provide Stage 3 training to new hires and ongoing informal ‘on the job’ training to new hires, case review and ‘on the spot’ coaching to new and tenured HCPs and may be required to deliver classroom training to new HCPs.

• Conduct WCA assessments using various channels.
• Mentor and coach HCPs in the centre and be the first point of contact for clinic questions and issues.
• Escalate clinical questions through appropriate channels.
• Analyse and interpret clinical information and medical evidence and provide a report in a professional and concise manner.
• Provide comprehensive reports to enable decision makers at DWP to make informed decisions regarding benefit claims.
• Liaise with Clinical Manager and Head of Quality to develop and embed best practices.
• Attend Stakeholder and Customer meetings as required.
• Carry out case reviews and provide ‘on the spot’ feedback to tenured HCPs.
• Provide Stage 3 training to new HCPs as required.
• Provide training to new HCPs and feedback for any Approval related audit and New Entrant Audit when received from suppliers. Provide support for HCPs in responding to complaints.

Requirements

EXPERIENCE AND KNOWLEDGE:

Candidate should be: A Registered Nurse, physiotherapist or occupational therapist with at least 2 years experience working as a disability analyst.

• Ability to deliver effective feedback.
• Able to work collaboratively with colleagues at various levels of the organisation.
• Effective report writing skills.
• Works well as part of a team.
• Ability to work in a fast-paced and rapidly changing environment.
• Able to work with tight deadlines.

Desirable but not essential:

• Knowledge and experience of stage 3 mentoring.
• Trained in completing WCA Audits.

Other Information

Salary: £54,000 per annum depending on experience

Location: Hybrid (Lewes and Guildford assessment centres)

Permanent / Full-time position

Other benefits include:

• IPRS Clinical Development Training Program
• An annual CPD budget to fund for external courses
• Protected Weekly Hours for Development
• Professional Development Opportunities
• Employee Assistance Programme including free confidential counselling
• 25 days Annual leave, plus 8 days’ allocated for bank holidays (you will be required to work bank holidays as part of your working pattern).
• Moving Day Leave
• Membership of the Company pension scheme
• Recruit a Friend bonus scheme
• Westfield Health Cash Plan
• Free Eye Tests every 2 years
• Free annual Flu-Vaccination