Clinical Operations Manager - Out of Hours

Integrated Care System; Norwich; On-site; GBP 45,000 - 55,000; Full time

Job summary

A healthcare organization in Norwich is seeking a Clinical Operations Manager to lead the Out of Hours Community Nursing Team. The successful candidate will provide operational leadership, manage a team, and ensure high standards of urgent care. A strong background in clinical leadership and experience in community working is preferable. Flexible working hours are required, with a focus on patient-centered care.

Qualifications

• Experience of leading a multi-disciplinary team.
• Strong commitment to service development.
• Experience of managing change within a clinical environment.

Responsibilities

• Provide clinical leadership for the Out of Hours Service.
• Operationally manage the Out of Hours Service.
• Support community clinicians through supervision and mentorship.

Skills

Leadership

Clinical skills

Communication

Problem-solving

Analytical skills

Education

1st Level degree or diploma in nursing

Clinician with current HCPC/NMC Registration

Recognised Management Qualification

Job description

Go back Norfolk Community Health and Care NHS Trust

Clinical Operations Manager - Out of Hours

The closing date is 18 August 2025

An exciting opportunity has arisen for a registered health care professional to work as Clinical Operations Manager, managing and leading the Out of Hours Community Nursing Team within the Intermediate Care and Urgent Community Response Directorate within NCH&C.

The Out of Hours team operates between 20:00-08:00 to deliver high standards of health care to patients within their homes across Norfolk and Waveney by assessing, planning and implementing urgent unplanned care.

You would be responsible for providing clear operational leadership and line management to the Out of Hours Team, which consists of a team of Nurses and Support Workers. The successful candidate will be responsible for the professional leadership of the Team, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service.

The post requires a confident, competent clinician with experiencing in managing a team and the challenges that this can bring. Experience of community working preferred but not essential.

The working day will be Monday-Friday with that will require flexibility in order to meet the needs of the service between the service operating hours.

Main duties of the job

To provide clinical leadership and line management to the Out of Hours Service.To support staff to achieve and ensure competencies are maintained within the teams.To contribute in the delivery of high standards of health care to patients within their ownhomes, care homes, the travelling community and in clinics, by assessing, planning,implementing and evaluating packages of care.To ensure that Trust annual priorities and quality goals are embedded within the workforceby ensuring that all annual appraisals are complete within the team.

About us

If you would like to be part of an organisation that delivers personalised care, supports learning and promotes an open and fair culture then apply to work with us. You will receive support and development through in-service training, regular appraisals and clinical supervision.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job responsibilities

1. To provide professional and clinical leadership to the Out of Hours Service demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and Service.

2. To operationally manage the Out of Hours Service across NCH&C.

3. To work within the integrated team to prevent unnecessary admission to hospital and facilitate early discharge form hospital.

4. To work with all health care professionals, and statutory/non-statutory agencies to provide a seamless, integrated service to our service users.

5. To support community clinicians and students through supervision, appraisal and mentorship in line with trust policy.

6. To oversee that clinical supervision is occurring within the team and accurately recorded.

7. To provide professional clinical leadership to the Integrated Community Team within own sphere of practice

8. Operate on a four-week rolling rota no weekend working requirement.

As part of operational leadership for the locality you will be required to:

To deputise on a rotational basis for other COMS and leads including working in the operational hub for the hub leads.

Oversee the allocation of work for clinicians.

Ensure all staff are competent with mobile working.

Engage and lead on referral to discharge standard processes.

Work to a demand and capacity model which will reflect workload needs at any given time.

Person Specification

Other

• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
• Must hold full valid driving license and have access to a vehicle
• Able to communicate effectively in written and verbal English language

Personal Attributes / Behaviours

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Personal and People Development

• Be aware of own limitations & able to gain support where necessary
• Strong commitment to service development & positive change
• Highly developed interpersonal skills with attention to detail
• Influencing skills and ability to negotiate at all levels
• Experience of developing policies and procedures
• Able to identify with the Trusts commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Communication

• Expert communication skills, able to address communication barriers
• Have Good IT/ keyboard skills
• Well-developed verbal and written communication skills

Skills, Abilities and Knowledge

• Analytical skills, with the ability to problem solve complex situations
• Clinical Skills relevant to role ie. catheter care and management
• Fine motor skills to administer IV and s/c medication
• Experience in palliative care, syringe driver management and verification of death
• Track record of successful service and policy development and implementation
• Knowledge of current developments in health service and political awareness of the NHS
• Experience of working in partnership with multidisciplinary team
• Able to command respect of multi-disciplinary team
• Ability to work across professional boundaries
• Experience of strategic deployment of workforce to deliver a service
• Able to provide high standards of care
• Evidence tact & diplomacy
• Empathy & sensitivity
• Good observational & reporting skills
• Ability to manage stressful situations
• Good interpersonal skills
• Work flexibly to accommodate service needs
• Will be able to make own travel arrangements
• Able to use own initiative
• Evidence motivational skills
• Experience of staff recruitment, induction, career development and appraisal
• Evidence of managing change within a clinical environment
• Financial management experience and responsibility

Qualifications

• Clinician with current HCPC/NMC Registration
• 1st Level degree or diploma in nursing or working towards degree
• Evidence of Continuing Professional Development and its application
• Recognised Management Qualification or evidence of working at that level.
• Prescribing

Experience

• Experience of leading a team
• Experience of working in a multi-agency environment
• A track record of successful service & policy development & implementation
• Working knowledge of current issues within clinical practice and service development
• Evidence of post graduate development
• Experience of managing a multi-disciplinary team
• Project management
• Experience of managing budgets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk Community Health and Care NHS Trust