Clinical Office Coordinator, Urology

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 24,000 - 29,000; Full time

Job summary

Ashford and St. Peter's Hospitals NHS Foundation Trust in Chertsey is seeking a full-time Clinical Office Co-ordinator for our Urology department to provide a comprehensive administrative service, book appointments and support consultants and their teams.

You will work with the Patient Pathway Team, handle clinic and theatre bookings, maintain high professional standards, and be a flexible team player with an excellent telephone manner.

Qualifications

• Experience in clinical office administration.
• Excellent telephone manner.
• Strong attention to detail.
• Ability to work flexibly with team.

Responsibilities

• Provide a comprehensive administrative service to the clinical office and staff.
• Organise workload with Consultants and Teams, coordinating with other Clinical Office Coordinators.
• Book appointments for the service and cross cover when necessary.
• Act as a key contact for patients and work with clinicians, nurses and other specialities.
• Collaborate with the Patient Pathway Team to ensure clinic/theatre bookings align with policy.
• Demonstrate initiative and contribute to efficient organisation.

Skills

Administrative skills

Telephone etiquette

Patient contact

Team player

Education

GCSEs or equivalent

Tools

Surrey Safe Care (Millennium)

Evolve

Dictate IT

Job description

An exciting opportunity has arisen for a full-time Clinical Office Co-ordinator to join our busy Urology department . The post includes general office duties, the booking of appointments and working closely alongside the Consultants and their teams to provide an excellent administrative service to our patients., The Clinical Office Co-ordinator will provide:

• A comprehensive administrative service to the clinical office and clinical staff.
• Organise their workload with the Consultants and Teams, coordinating with other Clinical Office Co-ordinators to ensure that an efficient service is provided.
• Book appointments for the service and cross cover when necessary.
• Act as an essential point of contact for patients and work closely with clinicians, specialist nurses, and other specialities.
• To work with all members of the Patient Pathway Team to ensure that pathways are actively managed and any clinic/theatre bookings are made in line with the Trust's Access Policy.
• Exercise initiative and carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work.
• It is expected that Clinical Office Co-ordinators are fully able to fulfil the role of the Clinical Office Administrator when required. Clinics and patients will need to be carefully managed, administration skills are required, along with an excellent telephone manner. The successful candidate will be an enthusiastic and highly motivated team player, who shows flexibility and a careful attention to detail.

You will be required to use a number of systems including Surrey Safe Care (Millennium), Evolve and Dictate I.T. Previous experience of these systems is desirable, but not essential, as training will be provided.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff. Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan. We work in partnership with Royal Surrey Hospital NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities. St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and Orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

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