Clinical Office Administrator, Paediatrics

www.findapprenticeship.service.gov.uk - Jobboard; Chertsey; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare service provider in Chertsey is looking for a Clinical Office Administrator to provide clerical support within the paediatrics division. Responsibilities include managing appointments, effective communication with patients and clinical staff, and ensuring proper document handling. The ideal candidate should have strong clerical and IT skills, along with the ability to work independently and as part of a team. This is an exciting opportunity to contribute to patient services in a busy environment.

Qualifications

• Experience in a clerical support role.
• Ability to communicate effectively with staff and patients.
• Capability to exercise independent judgment in problem-solving.

Responsibilities

• Provide clerical support to the Divisional Clinical Office.
• Manage incoming post and ensure effective distribution.
• Assist with managing the consultant's diary and scheduling appointments.

Skills

Clerical support

Effective communication

Independent judgment

IT skills

Tools

Patient Administration System (Cerner)

Job description

Clinical Office Administrator, Paediatrics

To provide clerical support to the Divisional Clinical Office Support the Clinical Office Administrative Co-ordinator Work as part of the administrative team to ensure that clinic letters are downloaded, printed and proof read using the transcription service. Once letters are approved by clinicians, send-off (electronically or by post). Ensure any clinic outcomes are passed to the Clinical Office Administrative Co-ordinator for actions (e.g. add to waiting list). To use new working systems within the Clinical Office to promote an efficient service, i.e. IT fast save systems and discharge summary systems General office duties including filing and photocopying and ordering of stationery supplies, within agreed limits. Sort, distribute and prioritise incoming post using judgement and experience to decide which documents are to be passed to consultants and which may be passed to other areas for information or action. Exercise independent judgement and initiative when problems arise taking the necessary action to resolve the problems or referring to the appropriate person. Implement any relevant Trust and Directorate polices on behalf of the Consultant team. Competent use of Patient Administration System (Cerner) after training in accordance with required departmental standards of work. Ensure that effective communication both within the Trust and between the hospital, GPs and patients is maintained. Exercise independent judgement and initiative based on acquired experience and knowledge when problems arise by taking appropriate action to resolve the problems or refer to the appropriate person. Ensure that effective communication both within the Trust and between the hospital, GPs and patients is maintained. Exercise independent judgement and initiative based on acquired experience and knowledge when problems arise by taking appropriate action to resolve the problems or refer to the appropriate person. Ad hoc retrieval of medical records/X-rays/investigation results relating to patient/Consultant enquiries. Liaise with all staff concerned with patient services e.g. medical, nursing, medical records, X-ray and management. Deal with enquiries by letter/email/telephone from patients, GPs, other hospitals and other Consultants. Managing own workload, prioritising as necessary Providing support and advice where appropriate, including assisting new clinicians with the use of dictation equipment until self-sufficient. Support the day-to-day organisation and management responsibilities of the Consultant, diary, arrange meetings, appointments etc. Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines. When required assist with the investigation and compilation of responses to complaints within optimum deadlines. Demonstrate an understanding and reassuring manner when dealing with patients and their relatives. Undertake all mandatory training as required by the Trust. Any other duties relevant to the above tasks.