Clinical Nurse Specialist Administration Support

NHS; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

An opportunity for a Band 3 Administrator has arisen within the Neurology Care Clinical Nurse Specialist team at the Bristol Haematology and Oncology Centre. The successful candidate will support the team in managing patient queries, appointments, and administrative tasks, ensuring a coordinated pathway of care.

Qualifications

• Experience in administrative roles preferably within the NHS.
• Ability to handle sensitive and confidential information.
• Proven ability to meet tight deadlines.

Responsibilities

• First point of contact for telephone queries for the CNS team.
• Typing clinic correspondence and managing appointments.
• Data collection and recording on local systems.

Skills

Strong administration skills

Organisational skills

Communication skills

Interpersonal skills

Typing speed

Ability to work under pressure

Knowledge of medical terminology

Education

5 GCSEs level (or equivalent) in English Language and/or Maths

IT skills or qualifications to ECDL/RSA standard

Word processing RSA III or equivalent experience

Tools

Medway patient administration system

Job description

Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Clinical Nurse Specialist Administration Support

The closing date is 08 July 2025

An exciting opportunity has arisen for a Band 3 Administrator to work with the Neurology Care Clinical Nurse Specialist team in Bristol Haematology and Oncology Centre.

The successful candidate will have strong administration and organisational skills to be able to support and be an integral member of the team, ensuring the efficient running of the service, along with supporting patients undergoing treatment and follow up for Neurology Cancer ensuring that their appointments and queries are managed.

This role will involve communication with patients and carers, the wider Patient Services team (Treatment Schedulers, Outpatient Coordinators, Medical Secretaries and Clerical Officers), the wide MDT and other specialist services to allow the team to case manage and deliver a well coordinated pathway of care to those accessing the service.

If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post.

* This vacancy may close early if high volumes of applications are received *

Main duties of the job

• First port of call for telephone queries for CNS team.
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• Typing of all CNS clinic and correspondence letters and filing
• To assist with preparation of the Outpatient clinics, liaising with other Trusts/ departments, chasing results and reports in time for clinic appointments.
• Liaising between trusts to chase scan appointments and to obtain test results in time for clinic appointments.
• Data collecting and recording on local systems.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Skills and Abilities

• Effective and polite manner when dealing with people, both face-to-face and on the phone
• Fast and accurate typing speed
• Proven ability to work to appropriate quality standards and meet tight deadlines
• Ability to work with, and support, a range of staff
• Demonstrate excellent organisational and administrative skills
• Proven ability to make decisions as well as use own initiative
• Excellent knowledge of Microsoft Office applications
• Ability to be flexible and adaptable to work demands
• Excellent written/ verbal communication and interpersonal skills
• Ability to deal appropriately with sensitive and confidential information
• Willingness to learn new systems
• Committed to own personal development
• Demonstrate a working knowledge of patient information systems
• Ability to prioritise ensuring effective and efficient workload completion
• Knowledge of medical, anatomical and oncological/ haematological terminology

Knowledge and Experience

• NHS experience in administrative and clerical departments/ or similar secretarial/ administrative experience in a busy customer focussed department
• Experience of dealing with the public both on the telephone and in public
• Experience of working as part of a team and on own initiative
• Comprehensive knowledge of medical record procedures and hospital information systems
• Experience of the patient administration system (Medway)
• Experience of working with the Somerset Cancer Register

Qualifications

• 5 GCSEs level (or equivalent) in English Language and/ or Maths
• IT skills or qualifications to ECDL/ RSA standard
• Word processing RSA III or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)