Clinical Lead for the Whittington Urgent Treatment Centre

LCW UCC; London; On-site; GBP 113,000 - 123,000; Full time

Job summary

A healthcare services provider in London is seeking a Clinical Lead for the Whittington Urgent Treatment Centre. The ideal candidate will provide clinical and strategic leadership while managing a team of GPs to deliver high-quality patient care. A qualified GP with GMC registration and some clinical leadership experience is preferred. A salary range of £113,000 to £122,221 per annum is offered for this role.

Qualifications

• Clinical experience of working in a UTC or urgent care setting, ideally in London.
• Previous experience in a clinical leadership role not essential but desirable.

Responsibilities

• Manage the clinical workforce to ensure they are competent and sufficient.
• Support continuous improvement in services.
• Provide effective professional leadership for all medical staff.

Skills

Problem-solving skills

Flexibility

Conflict resolution

Breadth of priorities management

Basic medical coding skills

Education

Qualified GP with GMC registration

Job description

Job summary

The Whittington Urgent Treatment Centre Clinical Lead will provideeffective clinical and strategic leadership for Whittington Urgent TreatmentCentre working in partnership with Whittington NHS Trust who have overarchingservice delivery responsibility for the UTC services.

Main duties of the job

You will support continuous improvement in our services that enablesus to offer patient care to the highest standards; you will manage the GPsworking at our UTCs to help us achieve our strategic aims. The Whittington UTCGP queue currently operates 0900hrs-2200hrs. This will involve closecollaboration with the Deputy Medical Director and other Integrated Urgent Care(IUC) clinical leads allocated across the portfolio of LCW services.

The postholder will ensure compliance with governance processes,both Whittington and LCW, and develop LCWs relationships with Whittingtoncolleagues and work as part of Whittington Urgent Care Board.

About us

London Central & West Unscheduled Care Collaborative is anot-for-profit Social Enterprise, now in its 29th year of providinghigh-quality services across a range of primary and urgent care contracts 24hours a day, 365 days a year to 5 million patients in North West, North Centraland North East London. We pride ourselves on delivering safe, effective,responsive, caring, and well led patient-centred clinical services asrecognised by our Good CQC rating in all areas of our organisation.

Job description

Job responsibilities

Hours and Pay

£113,000 to 122,221 per annum, pro rata (depending on experience)

5 Hours per week Admin / Management

Two clinical sessions (more may be requested)

Key Relationships:
The LCW Medical Director and Deputy Medical Director, WhittingtonDirectorate of Medicine, Senior Management Team, the Clinical Leadership teamacross our services, local NHS bodies, including the ICBs and Health EducationEngland, LMC and various GP representative groupings and GP partners in jointventures including but not limited to local providers.

Role Responsibilities:
Working with the Deputy Medical Director, QualityLeads, and Clinical Lead counterparts in other LCW services in order to supportthe development and delivery of our UTC delivery model.

Support the achievement of KPI targets, resourceprofiling and cost management, ensuring that the clinical workforce iscompetent and sufficient in light of demandpressures.

Attend regular meetings with LCW clinical leadershipand commissioning partners to support delivery of the service and delivery ofour UTC contracts.

Provide effective professional leadership for allmedical staff working in the UTC.

Provide clinical leadership for service developmentinitiatives, working with heads of service, operational managers, andback-office functions (HR, IM&T, PMO, Rota Team) to achieve this. This mayinvolve contributions to the creation of new clinical protocols and pathwaysfor our UTCs.

Ensure that clinical performance is adequate fordelivery of the UTC, which means managing incidents and complaints, supportingclinicians to become more clinically effective, and facilitating training updates.

Take responsibility for promoting the health andwellbeing of the clinical team in the UTC service.

Manage anydisciplinary and performance issues amongst clinical members of the UTC service.

Provide orarrange teaching and mentoring as needed.

Ensure regular1-2-1s and annual appraisals are carried out for all employed clinical staff.

Supporting relevant administrative functions (e.g.,rota management) as appropriate.

Represent the LCW Whittington UTC arm in engagementwith local medical colleagues including need to work with lead providercolleagues/ involved in local governance processes and meetings.

Promote clinicalsafety and compliance with CQC requirements at UTC sites.

Ensure audit functions are in place to monitor thequality of work carried out by LCW staff at Whittington UTCs and providefeedback and support performance improvement.

Other Duties:
Support and participate in research/audit asappropriate as directed by LCW/Whittington.

Positivelycontribute to the building & development of the LCW Team and culture.

Provide regularproject progress and service level reports.

Be the point of contact for all Safeguardingconcerns at Whittington UTC sites and liaise with stakeholders and ICBsafeguarding leads as needed.

Ensure robust safeguarding processes are in place inconjunction with Whittington.

Ensure robust medicines management processes are inplace with Whittington and working with LCW Medicines Management Lead where needed.

Oversee andmanage educational needs to clinical staff at Whittington UTCs including GPtrainees and where possible other health care professionals with support ofother leads with appropriate backgrounds.

Clinical on-call requirement
Main Conditions of Service Confidentiality
All staffemployed by LCWUCC has a duty to keep information about staff and patientsconfidential and not to discuss information unnecessarily or to unauthorisedpersons. Failure to maintain confidentiality will lead to disciplinary action.

Our Values

Equal Opportunities

It is the aim of the organisation to ensure that no job applicant oremployee receives less favourable treatment on the grounds of sex, race,colour, religion, marital status, sexuality, age or disability, or is notplaced at a disadvantage by conditions or requirements which cannot be shown tobe justifiable. To this end LCWUCC has an Equal Opportunities Policy and it isfor each employee to contribute to its success.

Health and Safety
Employees must be aware of the responsibilities placed on them underthe Health and Safety at Work Act (1974), and to ensure that agreed safetyprocedures are carried out to maintain a safe environment for employees, patients,and visitors.

All LCWUCC employees are accountable, through the terms andconditions of their employment, professional regulations, clinical governanceand statutory health and safety regulations, and are responsible for reporting incidents,being aware of the risk management strategy and emergency procedures andattendance at training as required.

All staff have a responsibility to manage risk within their sphereof responsibility. It is a statutory duty to take reasonable care of their ownsafety and the safety of others who may be affected by acts or omissions.

All managers throughout the organisation have a responsibility toensure that policies and procedures are followed, that staff receiveappropriate training that a local risk register is developed and monitored on aquarterly basis and any changes reported to the Fire, Health & SafetyCommittee.

Managers are responsible for implementing and monitoring anyidentified risk management control measures within their designated area/s andscope of responsibility. In situations where significant risks have beenidentified and where local control measures are considered to be potentiallyinadequate, managers are responsible for bringing these risks to the attentionof the Clinical Governance & Risk

Management Committee if resolution has not been satisfactorilyachieved.

No Smoking Policy
There is a no smoking policy in operation within the Organisation.In accordance with this policy smoking is positively discouraged and is notpermitted in any areas.

Data Protection
If you have contact with computerised data systems, you are requiredto obtain process and/or use information held on a computer or word processorin a fair and lawful way. To hold data only for the specific registered purposeand not to use or disclose it in any way incompatible with such purpose. Todisclose data only to authorised persons or organisations as instructed, inaccordance with the Data Protection Act.

Access to Health Records
All staff who contributes to patients health records are expectedto be familiar with, and adhere to, the LCWs Standards of Record KeepingPolicy. Staff should be aware that patients records throughout LCW will be thesubject of regular audit.

All staff that have access to patients records have aresponsibility to ensure that these are maintained and that confidentiality isprotected in line with the organisations Confidentiality of Health RecordsPolicy

All staff have an obligation to ensure that health records aremaintained efficiently, and that confidentiality is protected. Staff are alsosubject to this obligation both on an implied basis and also on the basis that,on accepting their job description, they agree to maintain both patient/clientand staff confidentiality.

In addition, all health professionals are advised to compile recordson the assumption that they are accessible to patients in line with the Accessto Health Records Act 1990.

Waste Disposal
All staff must ensure that waste produced within LCWUCC is disposedof in such ways that control risk to health, or safety of staff and the publicalike in accordance with relevant legislation and procedures contained withinthe policy.

Patients Charter
We are committed to meeting the rights and standards required by thePatients Charter. We expect our staff to be aware of these rights and standardsand to be fully involved and co-operate in meeting them.

Review of this Job Description

This is a description of the duties of the post as it is at present.This list is not intended to be exhaustive and does not, therefore, form partof your contract of employment. The job will be reviewed on a regular basis toensure that the duties meet the requirements of the service and to make anychanges necessary. This procedure would be conducted by each manager inconsultation with those working directly with him/her. You will, therefore, beexpected to participate fully in such discussions. LCWUCC would aim to reach anagreement to changes.

Job description
Job responsibilities

Hours and Pay

£113,000 to 122,221 per annum, pro rata (depending on experience)

5 Hours per week Admin / Management

Two clinical sessions (more may be requested)

Key Relationships:
The LCW Medical Director and Deputy Medical Director, WhittingtonDirectorate of Medicine, Senior Management Team, the Clinical Leadership teamacross our services, local NHS bodies, including the ICBs and Health EducationEngland, LMC and various GP representative groupings and GP partners in jointventures including but not limited to local providers.

Role Responsibilities:
Working with the Deputy Medical Director, QualityLeads, and Clinical Lead counterparts in other LCW services in order to supportthe development and delivery of our UTC delivery model.

Support the achievement of KPI targets, resourceprofiling and cost management, ensuring that the clinical workforce iscompetent and sufficient in light of demandpressures.

Attend regular meetings with LCW clinical leadershipand commissioning partners to support delivery of the service and delivery ofour UTC contracts.

Provide effective professional leadership for allmedical staff working in the UTC.

Provide clinical leadership for service developmentinitiatives, working with heads of service, operational managers, andback-office functions (HR, IM&T, PMO, Rota Team) to achieve this. This mayinvolve contributions to the creation of new clinical protocols and pathwaysfor our UTCs.

Ensure that clinical performance is adequate fordelivery of the UTC, which means managing incidents and complaints, supportingclinicians to become more clinically effective, and facilitating training updates.

Take responsibility for promoting the health andwellbeing of the clinical team in the UTC service.

Manage anydisciplinary and performance issues amongst clinical members of the UTC service.

Provide orarrange teaching and mentoring as needed.

Ensure regular1-2-1s and annual appraisals are carried out for all employed clinical staff.

Supporting relevant administrative functions (e.g.,rota management) as appropriate.

Represent the LCW Whittington UTC arm in engagementwith local medical colleagues including need to work with lead providercolleagues/ involved in local governance processes and meetings.

Promote clinicalsafety and compliance with CQC requirements at UTC sites.

Ensure audit functions are in place to monitor thequality of work carried out by LCW staff at Whittington UTCs and providefeedback and support performance improvement.

Other Duties:
Support and participate in research/audit asappropriate as directed by LCW/Whittington.

Positivelycontribute to the building & development of the LCW Team and culture.

Provide regularproject progress and service level reports.

Be the point of contact for all Safeguardingconcerns at Whittington UTC sites and liaise with stakeholders and ICBsafeguarding leads as needed.

Ensure robust safeguarding processes are in place inconjunction with Whittington.

Ensure robust medicines management processes are inplace with Whittington and working with LCW Medicines Management Lead where needed.

Oversee andmanage educational needs to clinical staff at Whittington UTCs including GPtrainees and where possible other health care professionals with support ofother leads with appropriate backgrounds.

Clinical on-call requirement
Main Conditions of Service Confidentiality
All staffemployed by LCWUCC has a duty to keep information about staff and patientsconfidential and not to discuss information unnecessarily or to unauthorisedpersons. Failure to maintain confidentiality will lead to disciplinary action.

Our Values

Equal Opportunities

It is the aim of the organisation to ensure that no job applicant oremployee receives less favourable treatment on the grounds of sex, race,colour, religion, marital status, sexuality, age or disability, or is notplaced at a disadvantage by conditions or requirements which cannot be shown tobe justifiable. To this end LCWUCC has an Equal Opportunities Policy and it isfor each employee to contribute to its success.

Health and Safety
Employees must be aware of the responsibilities placed on them underthe Health and Safety at Work Act (1974), and to ensure that agreed safetyprocedures are carried out to maintain a safe environment for employees, patients,and visitors.

All LCWUCC employees are accountable, through the terms andconditions of their employment, professional regulations, clinical governanceand statutory health and safety regulations, and are responsible for reporting incidents,being aware of the risk management strategy and emergency procedures andattendance at training as required.

All staff have a responsibility to manage risk within their sphereof responsibility. It is a statutory duty to take reasonable care of their ownsafety and the safety of others who may be affected by acts or omissions.

All managers throughout the organisation have a responsibility toensure that policies and procedures are followed, that staff receiveappropriate training that a local risk register is developed and monitored on aquarterly basis and any changes reported to the Fire, Health & SafetyCommittee.

Managers are responsible for implementing and monitoring anyidentified risk management control measures within their designated area/s andscope of responsibility. In situations where significant risks have beenidentified and where local control measures are considered to be potentiallyinadequate, managers are responsible for bringing these risks to the attentionof the Clinical Governance & Risk

Management Committee if resolution has not been satisfactorilyachieved.

No Smoking Policy
There is a no smoking policy in operation within the Organisation.In accordance with this policy smoking is positively discouraged and is notpermitted in any areas.

Data Protection
If you have contact with computerised data systems, you are requiredto obtain process and/or use information held on a computer or word processorin a fair and lawful way. To hold data only for the specific registered purposeand not to use or disclose it in any way incompatible with such purpose. Todisclose data only to authorised persons or organisations as instructed, inaccordance with the Data Protection Act.

Access to Health Records
All staff who contributes to patients health records are expectedto be familiar with, and adhere to, the LCWs Standards of Record KeepingPolicy. Staff should be aware that patients records throughout LCW will be thesubject of regular audit.

All staff that have access to patients records have aresponsibility to ensure that these are maintained and that confidentiality isprotected in line with the organisations Confidentiality of Health RecordsPolicy

All staff have an obligation to ensure that health records aremaintained efficiently, and that confidentiality is protected. Staff are alsosubject to this obligation both on an implied basis and also on the basis that,on accepting their job description, they agree to maintain both patient/clientand staff confidentiality.

In addition, all health professionals are advised to compile recordson the assumption that they are accessible to patients in line with the Accessto Health Records Act 1990.

Waste Disposal
All staff must ensure that waste produced within LCWUCC is disposedof in such ways that control risk to health, or safety of staff and the publicalike in accordance with relevant legislation and procedures contained withinthe policy.

Patients Charter
We are committed to meeting the rights and standards required by thePatients Charter. We expect our staff to be aware of these rights and standardsand to be fully involved and co-operate in meeting them.

Review of this Job Description

This is a description of the duties of the post as it is at present.This list is not intended to be exhaustive and does not, therefore, form partof your contract of employment. The job will be reviewed on a regular basis toensure that the duties meet the requirements of the service and to make anychanges necessary. This procedure would be conducted by each manager inconsultation with those working directly with him/her. You will, therefore, beexpected to participate fully in such discussions. LCWUCC would aim to reach anagreement to changes.

Person Specification

Qualifications

Essential

• Qualified GP with GMC registration

Values

Essential

• Exhibits behaviours in line with Organisation Values:
• Patient First Drive Change Together Belonging
• Community Focused

Experience

Essential

• Clinical experience of working in a UTC or urgent care setting, ideally in London
• Previous experience in a clinical leadership role not essential but desirable as opportunity for development of right candidate

Skills

Essential

• Demonstrable problem-solving skills with the ability to be flexible in response to unexpected demands, including the ability to resolve conflict, negotiate and manage difficult situations effectively.
• Ability to effectively work on and manage many priorities at one time.
• Strong commitment to ensuring a dignified, high-quality patient experience.
• Basic medical coding skills

Knowledge

Essential

• Processing Referrals training
• Project Management knowledge
• Managing disciplinary and performance issues

Other Attributes

Essential

• Flexible and adaptable to change to meet the needs of the service.

Person Specification
Qualifications

Essential

• Qualified GP with GMC registration

Values

Essential

• Exhibits behaviours in line with Organisation Values:
• Patient First Drive Change Together Belonging
• Community Focused

Experience

Essential

• Clinical experience of working in a UTC or urgent care setting, ideally in London
• Previous experience in a clinical leadership role not essential but desirable as opportunity for development of right candidate

Skills

Essential

• Demonstrable problem-solving skills with the ability to be flexible in response to unexpected demands, including the ability to resolve conflict, negotiate and manage difficult situations effectively.
• Ability to effectively work on and manage many priorities at one time.
• Strong commitment to ensuring a dignified, high-quality patient experience.
• Basic medical coding skills

Knowledge

Essential

• Processing Referrals training
• Project Management knowledge
• Managing disciplinary and performance issues

Other Attributes

Essential

• Flexible and adaptable to change to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

LCW UCC
Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

Employer's website