Clinical Healthcare Support Worker - Band 3 ENT OPD

NHS; Gloucester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading healthcare provider in Gloucester is seeking a motivated Clinical Healthcare Support Worker for ENT Outpatients. The role involves working with a multidisciplinary team to ensure high standards of patient care, preparing clinic rooms, and assisting in various procedures. Candidates should possess strong communication skills and relevant qualifications. Enjoy a competitive salary and benefits within a supportive environment.

Benefits

Generous annual leave allowance

Access to NHS pension scheme

Discounts at local shops and restaurants

Access to on-site nurseries

Discounted public transport

Health and wellbeing initiatives

Qualifications

• Experience in a Healthcare setting required.
• Good verbal and non-verbal communication skills necessary.

Responsibilities

• Ensure smooth running and service delivery within the department.
• Work alongside Nurses, Doctors, and Consultants.
• Ensure equipment is cleaned according to Trust guidelines.

Skills

Communication

Basic Nursing Care

IT Systems Knowledge

Education

Certificate in Adult Literacy and Numeracy

Care Certificate

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Clinical Healthcare Support Worker - Band 3 ENT OPD

The closing date is 27 May 2025

We are looking for a friendly, enthusiastic and motivated Clinical Healthcare Support Worker to join us in ENT Outpatients. You will be working as part of a multidisciplinary team to ensure a good standard of care for our patients. We look after a variety of patients, including those with a range of head and neck conditions. You will have the opportunity to work with various members of our multidisciplinary team, including Nurses, clinicians, CNS team, speech and language therapists and dieticians to provide treatment to individuals.

This job will require you to work across both our Gloucestershire Royal site and our Cheltenham General site.

We work Monday - Friday 8am - 6pm. We offer various different shift patterns to make sure that clinics are staffed appropriately throughout the week.

Main duties of the job

As a Clinical Healthcare Support Worker in ENT Outpatients, you will be expected to work as part of the clinical team, working towards ensuring the best care for everyone. We work in a busy department so you will need to be flexible, adaptable and have a willingness to learn.

You will need to ensure that clinic rooms are prepared before a clinic starts and after it finishes, as well as ensuring that all equipment is cleaned and ready to use, according to trust guidelines. You will be need to be able to take observations of patients, and assist them with any pre-operative screening that's necessary. You will also have the opportunity to assist in ultrasound clinics, participate in carrying out smells testing and you will receive training to be able to participate in our minor - ops clinics.

About us

We have an enthusiastic and engaged team in our ENT outpatient department. We strive to deliver safe and effective care to all patients working as a cohesive team. We have a diverse team who all bring varying experience and skills to the department.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job responsibilities

As a Clinical Healthcare Support Worker in the ENT Outpatient department, you will be expected to:

Work both autonomously and as part of a team to ensure the smooth running and service delivery within the department.

Work alongside Nurses, Doctors, Consultants and other members of the multidisciplinary team to ensure our patients' recieve high standards of care.

Be able to navigate our IT systems, both TrakCare and EPR.

Ensure that equipment is cleaned appropriately, according to Trust guidelines.

Demonstrate good verbal and non-verbal communication skills, especially as some of our patients will have communication difficulties.

Person Specification

Qualifications

• Certificate in Adult Literacy and Numeracy or equivalent ie. GCSE Maths & English
• Care certificate or equivalent

Experience

• Appropriate experience in a Healthcare setting

Knowledge / Skills

• Good verbal and non-verbal communication skills
• Knowledge of basic Nursing care
• An understanding of using IT systems (Trakcare and EPR)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

£24,625 to £25,674 a year(pro rata if part time)