Clinical Genomics service delivery manager

Job Summary

The Royal Marsden NHS Foundation Trust is seeking an experienced and strategic Service Delivery Manager to lead on the financial, operational support, and performance monitoring functions of our world-class Clinical Genomics service. This is an opportunity to contribute to the delivery of cutting-edge cancer diagnostics and research in an internationally renowned institution. The Service Delivery Manager will play a key role in overseeing departmental service and business delivery, ensuring financial efficiency, and driving service improvement. The role involves:

1. Financial and business management - Overseeing budgets, expenditure, and identifying revenue opportunities.
2. Strategic development - Leading cost-reduction initiatives, business planning, and operational improvements.
3. Stakeholder engagement - Collaborating with internal and external partners, including NHS networks, suppliers, and private contracts.
4. Performance monitoring - Ensuring key performance indicators, service level agreements, and financial targets are met.
5. Business continuity - Ensuring contracts and resources are in place to deliver a sustainable, high quality service.
6. Strategic thinking - To contribute to the development and delivery of departmental strategy and policy.
7. Service improvement - To identify areas for improvement and ensure quality improvements are planned and delivered.

Main Duties of the Job

The post holder will support the strategic and operational management of Clinical Genomics. Working together with the Clinical Genomics Operational Lead, Commercial Development Manager, Director of Pathology & Clinical Genomics, and all key subject matter experts, the post holder is responsible for supporting day-to-day operations, monitoring, and delivery of all services within the Clinical Genomics department. This involves delivery of all operational performance targets, ensuring all services are provided within the agreed level of activity, standards of performance, safety, quality, and budget.

The post holder is financially responsible for the budget setting and monitoring of services within the Clinical Genomics department. The post holder is responsible for compiling the departmental business plan and ensuring delivery in conjunction with the Clinical Genomics Operational lead and Director of Pathology & Clinical Genomics.

About Us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance, and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities, and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities, and we welcome flexible working requests from point of hire to support employees' work-life balance. We are looking for employees who aspire to excellence, share our values, and can play a crucial role in our ongoing achievements.

Date Posted: 22 April 2025

Pay Scheme: Agenda for Change

Band: Band 8b

Salary: £67,950 to £78,028 a year per annum inc HCAS

Contract: Permanent

Working Pattern: Full-time

Reference Number: 282-SA427

Job Locations: The Royal Marsden Sutton, Downs Road, Sutton, SM2 5PT

Job Description Job Responsibilities

1. To support the development of and promote the Trusts mission, values, aims, and objectives.
2. To provide a professional, senior management contribution across the Clinical Genomics department, working in partnership with the Director of Pathology & Clinical Genomics, CG Operational Lead, Clinical Director, and others to deliver cost-efficient, high quality, and responsive services.
3. To have a high-profile role in the development of the Clinical Genomics service working with internal and external partners.
4. To lead on the delivery of a number of key strategic programmes which will enable the ongoing achievement of Clinical Genomics objectives.
5. To be accountable for the delivery on key strategic workstreams as directed by the Director of Pathology & Clinical Genomics, Deputy Director of Clinical Services, as required.
6. Where appropriate, to be the departmental service lead for specific projects and new service activity, attending internal and/or external meetings and networks as required, representing the department with local stakeholders, commissioners, and other providers.
7. To deputise for the Director of Pathology & Clinical Genomics at internal and external meetings as required.

Person Specification

Education - Training and Qualifications

• Educated to Degree Level
• Track record of continuous professional and management development

Experience and Knowledge

• Significant service or general management experience in the NHS
• Experience of managing strategic and operational performance to achieve key targets
• Experience of budget management and successful delivery of cost improvement programmes
• Significant experience of staff management including individual and team management and knowledge and experience of disciplinary and performance cases
• Experience of writing business cases and implementing service developments
• Experience of change management

Skills - Abilities and Knowledge

• Ability to work effectively with clinicians and multidisciplinary teams
• Excellent interpersonal and communications skills, both verbal and written
• Ability to analyse and interpret situations as well as data
• Full range of IT skills including spreadsheet analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer Name: The Royal Marsden NHS Foundation Trust

Address: The Royal Marsden Sutton, Downs Road, Sutton, SM2 5PT

Employer's Website: https://www.royalmarsden.nhs.uk/working-royal-marsden