Clinical Director - Urgent Treatment Centre

Integrated Care System; Banbury; On-site; GBP 70,000 - 100,000; Full time

Job summary

An integrated care system in Banbury is seeking a Clinical Director for the Urgent Treatment Centre. This key role ensures high-quality patient care and effective management of the centre while overseeing clinical governance and continuous service improvement. The ideal candidate will possess proven experience in leadership, clinical governance, and the ability to excel in a multi-disciplinary environment.

Qualifications

• Must be on the National Performers List.
• Valid registration with the GMC with license to practice.
• Recent evidence of continued academic and professional development.

Responsibilities

• Oversee delivery and drive development with a clear focus on continuous improvement.
• Lead and develop a culture of continuous improvement across the UTC service.
• Ensure the delivery of operational KPIs and financial management.

Skills

Leadership

Interpersonal Skills

Clinical Governance

Education

GMC Registration

National Performers List

Job description

Clinical Director - Urgent Treatment Centre

ClinicalLead for Urgent Treatment Centre (UTC), The Fiennes Centre. Banbury

AccountableTo:

MedicalDirector for Professional matters

Directorof Community Services for Operational matters

Main duties of the job

Reportingto the Director of Community Services, the lead GP must work with the UTCclinical manager, taking responsibilityand being accountable for all aspects of the UTC and its performance, includingthe delivery of operational KPI's and financial management ensuring that a safeand effective patient service is always delivered, in line with national andlocally agreed standards ensuring effective and efficient use of resources.

Tolead and develop a culture of continuous improvement across the UTC service

Tolead the clinical governance agenda within the service and ensure appropriategovernance arrangements are in place ensuring that the UTC Clinical Managerunderstands delegated authority to assist in this too.

Tolead on and respond to audits, incidents and complaints and ensure learning isembedded in the service

About us

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Job responsibilities

LeadGP - Urgent Treatment Centre

Two administrative sessions per week with the option for up to 2 further sessions working in a clinical capacity within the Urgent Treatment Centre.

We areseeking a strong and values driven lead General Practitioner (GP) to join ourUrgent Treatment Centre; whilst working alongside fellow GP's, and AdvancedPractitioners (APs) we expect the post holder to deliver and meet the NHS UTCStandards as we continue our commissioning model.

Workingalongside the UTC Clinical Manager, the Lead GP needs to have a high-qualityagenda in order to lead on clinical pathways and standards, lead on clinicalgovernance, audits and professional development of the UTC GPs and APs,alongside ensuring financial governance and value for money.

One ofthe aims of PML is to develop the UTC as a learning environment for doctors intraining and APs and are seeking an enthusiastic and skilled educationalist totake this forward.

Weexpect the post holder to have a full understanding of the UTC environment.This is an excellent opportunity for an established GP to further developclinical management and leadership experience in a multi-professional setting.You will have a track record of excellence in care delivery, have experience ofleadership and change in a related setting.

The Clinical Lead for UTC

As Clinical Lead forthe UTC, you will oversee delivery and drive development with a clear focus oncontinuous improvement of the patient experience. You will be responsiblefor:

• Clinical governance of the UTCincluding audit, quality improvement and staff development
• Close collaboration withcolleagues in OUH to improve patient care and patient pathways
• Responsible for quality of theservice, including skill and competencies of GPs
• Clinical expertise, making afinal clinical decision when needed
• Leadingon investigations of complaints & incidents, ensuring these are alwaysreported and treated as an opportunity to improve services
• Expertise on CQC outcomes andcompliance in the delivery of the service
• Recruitment & developmentof team members
• Enabling every member of theclinical and admin team to actively contribute to service improvements whetherthis is through sharing achievements, taking agreed, calculated risks orexpressing challenge / dissatisfaction without prejudice
• Workclosely with PML Directors to develop the service in agreement with ourcommissioners
• Ensureservice is aligned to National and Local Health policy, and any implicationsunderstood by the PML management
• Developing / reviewingevidence-based clinical protocols/guidelines to drive clinical intervention
• Critically analysingdata/information to inform/change patient care practices
• Develop and maintainappropriate documentation/records in accordance to PML policy
• Maintain own professional andpersonal development including revalidation requirements
• Working alongside the clinicalteam to triage referrals, offer virtual appointments and / or in-person clinics
• Assessing the health needs ofpatients with undifferentiated and undiagnosed problems
• Screening patients for diseaserisk factors, early signs of illness and health education
• Contributing to theeffectiveness of the team, reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance and serviceexpansion
• Supporting our complaintspolicy and procedure to ensure proper investigation and appropriate follow-upaction in the event of a complaint being made about any aspect of the serviceprovided or any personal provider of the service
• Contributing to individualcase discussions at MDTs
• Collecting data necessary forexcellent patient record keeping and foraudit purposes
• Maintaining strictconfidentiality around any information that warrants it relating to patientsand their carers, practice staff and other healthcare workers, the practice orbusiness organisations.
• Promoting and maintain own andothers health and safety and security as defined in PMLs Health and SafetyPolicy, including reporting any potential risks.
• Promoting the equality,diversity and rights of patients, carers and colleagues
• CPD and training programme asrequired to maintain own skills and / orimplemented by PML as part of this employment
• Participate in annualindividual performance review, including taking responsibility for maintaininga record of own personal and/or professional development to meet GMCrevalidation requirements
• Recognising the importance ofeffective communication within the team, with patients and their carers, andusing alternative methods of communication when required
• ApplyPML practice policies, standards, guidance and procedures

MAIN RESPONSILITIBTIES:

With theDirector of Community Services, lead the UTC team taking responsibility andbeing accountable for all aspects of the UTC and its performance, including thedelivery of operational KPIs and financial management.

Workingclosely with the UTC clinical Manager, ensuring that a safe and effectivepatient service is always delivered, in line with national and locally agreedstandards ensuring effective and efficient use of resources.

Tofacilitate delivery of objectives in partnership with colleagues.

To leadand develop a culture of continuous improvement across the UTC service.

To leadthe clinical governance agenda within the service and ensure appropriategovernance arrangements are in place.

To leadon and respond to audits, incidents and complaints and ensure learning isembedded in the service.

To leadon issues relating to the medical workforce, this will include takingresponsibility for recruitment, retention, job planning, absence management andthe appraisal process.

Activelysupport the rota and medical staffing to ensure safe staffing levels across theUTC

Toactively manage sickness of all medical colleagues and facilitate return towork and wellbeing conversations.

Toensure improvements against CQC inspections, Audits and learning events areembedded and promoted within the UTC service and across the Trust.

Toensure all medical colleagues of all grades meet their full potential and haveannual appraisals.

Tocontribute to clinical networks both internal and external to the Trust asrequested to do so in conjunction with the Director of Community Services.

Toensure that the UTC manages its income and expenditure budget within target andensures optimum financial performance including identification and achievementof cost saving programme.

Tooperate within the required behaviours and values of PML.

Leadby example in the delivery of the teams performance.

PROFESSIONAL/CLINICALRESPONSIBILITIES:

Clinical Assessment:Provide high-quality clinicalcare to patients presenting with a wide range of urgent medicalconditions.

Patient Care: Provide high-quality clinicalcare to patients presenting with a wide range of urgent medicalconditions.

Emergency Management: Manage and treat minor injuriesand illnesses, ensuring timely and effective intervention.

Referral and Follow-Up: Make referrals to specialistservices as needed and ensure appropriate follow-up care is arranged.

Patient Education: Offer health education andpreventive care advice to patients and their families.

Record Keeping: Maintain accurate and up-to-datepatient records in line with NHS standards and protocols.

Collaboration: Work collaboratively with amultidisciplinary team, including nurses, allied health professionals, andadministrative staff, to deliver integrated care.

Quality Improvement: Participate in qualityimprovement initiatives and contribute to the development of bestpractices within the UTC.

Compliance: Ensure compliance with clinicalguidelines and protocols to provide safe and effective patient care.

Continuing Education: Ensure all UTC GPs and ACPsstay current with medical advancements, guidelines, and best practicesthrough continuous professional development.

Lead on job planning for medical staff within the UTC

PERSONAL DEVELOPMENT:

Professional Growth: Engage in ongoing professionaldevelopment activities to enhance clinical skills and knowledge.

Training: Participate in training programsand workshops to maintain and improve clinical competencies.

Feedback and Reflection: Regularly seek feedback onperformance and reflect on practice to identify areas for improvement.

Mentorship: Mentor and support junior staffand trainees, contributing to a culture of learning and development withinthe team.

Leadership: provide medical leadership to clinical care, team working, education and training, and refer to theMedical Director on any Professional matter.

Person Specification

Qualifications

• Must be on the National Performers List
• Valid registration with the GMC with license to practice
• be on the GMC Trainers/educators list
• Recent evidence of continued academic and professional development

Other

• Compassionate and values driven leader
• Good team player able to work within a multi-disciplinary team.
• Ability to work under own initiative and work in situations of high stress and challenge
• High level of interpersonal skills.
• Adhere to the Confidentiality Code and Data Protection Regulations.
• An interest in and enthusiasm for UTC and the potential to develop services through collaboration and care closer to home
• Flexibility to meet service/Rota needs including annual leave and sickness cover.
• Requirement to meet DBS and other checks that must be satisfactory to recruitment process.

Skills and Knowledge

• Self-motivated, able to work without supervision, using own initiative to complete tasks.
• Well-developed influencing skills combined with a facilitative and supportive style of working.
• Ability to prioritise work and meet deadlines abiding by performance requirements.
• Excellent interpersonal and communication skills.
• Evidence of commitment to continuing professional development (CPD).
• A desire and ability to mentor others and support the clinical care provided by the multi-disciplinary team.
• Knowledge of the management of minor injuries.
• Willingness to develop further skills relevant for the UTC service.
• Understanding of the NHS England UTC Principles and Standards.

Experience

• Previous experience in primary care
• Experience providing supervision and mentorship
• evidence of providing strong clinical governance in a primary or secondary health care setting
• Previous experience working in Urgent Treatment Centre

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.