Clinical Customer Success Executive (London, UK)

The Rundown AI, Inc.; London; Remote; GBP 80,000 - 120,000; Full time

Job summary

A leading healthcare technology company is seeking a Clinical Customer Success Executive to leverage medical expertise in driving client satisfaction and successful implementation of AI solutions. The role involves extensive travel, collaboration with healthcare leaders, and defining success metrics to enhance operational outcomes.

Qualifications

• Minimum of 5 years clinical experience.
• Proven success in customer-facing roles.
• Strong background in project management.

Responsibilities

• Build and maintain relationships with healthcare executives.
• Lead product implementations and ensure alignment with clinical workflows.
• Train clinical leaders on AI solutions.

Skills

Communication

Leadership

Project Management

Customer Success

Clinical Expertise

Education

Active Medical Doctor (MD) license

Job description

About the Role:

We are seeking a Clinical Customer Success Executive with a strong clinical and corporate background to join our team. This role leverages your medical expertise to drive client satisfaction and successful adoption of Hippocratic AI’s solutions. This role will partner with and report to the Chief Medical Officer. While this is a remote role, it requires regular travel (up to 5 days a week) to client locations in London and regular in-office collaboration in Palo Alto, CA.

Responsibilities:

• Build and maintain strong relationships with healthcare executives and clinical leadership, serving as a trusted medical advisor.

• Lead end-to-end product implementations, ensuring alignment with physician workflows and clinical decision-making processes.

• Provide clinical expertise to inform strategic decisions, particularly in areas such as diagnostic support and patient outcomes.

• Train clinical leaders on the use of Hippocratic AI solutions to address complex medical scenarios.

• Identify and advocate for advanced clinical use cases of AI technology to enhance care delivery and improve operational outcomes.

• Collaborate with internal teams (sales, product, engineering) to translate client feedback into impactful product enhancements.

• Define and track success metrics, including clinical outcome improvements, adoption rates, and operational efficiencies.

• Travel extensively to client sites to engage with physician teams and participate in in-office strategy discussions in Palo Alto.

Qualifications
Must-Have:

• Active Medical Doctor (MD) license

• 5 years minimum of clinical experience

• Proven success in customer-facing roles, such as customer success, account management, or healthcare leadership.

• Strong background in project management.

• Strong communication and leadership skills.

• Ability to travel extensively

Preferred:

• Experience with AI or technology integration in healthcare.

• Advanced understanding of healthcare workflows, compliance, and clinical outcomes.

• 3+ years in corporate or health technology roles