Clinical Clerk | East Sussex Healthcare NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; Eastbourne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Eastbourne is looking for a Clinic Clerk to join their team. You'll be responsible for front-of-house duties such as welcoming patients, handling calls, and managing appointments. A caring demeanor, good communication skills, and the ability to prioritize tasks are essential. Enjoy a supportive work environment with numerous employee benefits, including NHS pension enrollment and onsite parking for just £30 a year.

Benefits

Staff development programs

NHS pension scheme

Access to onsite nurseries

Psychological support programs

Onsite parking for £30 a year

Qualifications

• Experience dealing with the public and managing difficult situations.
• Ability to work calmly under pressure.
• Flexibility and adaptability to change.

Responsibilities

• Welcoming and admitting patients to the unit.
• Answering telephone calls and booking future appointments.
• Maintaining patient records and tracking systems.

Skills

Good communication skills

Polite and caring manner

Ability to prioritize workload

Strong interpersonal skills

Tools

Computer literacy

Job description

The Medical day unit is a new service open Monday to Friday. Its Purpose is to provide day case activity, supporting patient flow, preventing hospital admissions and enhancing our patient experience.

This is a new and dynamic service and as the successful candidate you will be part of its development.

We are looking for a pleasant and caring Clinic Clerk to join our efficient and professional team at Eastbourne District General Hospital. You will have experience of dealing with the public, and able to manage difficult situations.

Your roles will involve being front of house for the unit, welcoming and admitting patients, answering the telephone, and booking future appointments.

The team on the Unit is both friendly and supportive, with a strong commitment to providing a high standard of care.

You will need to be adaptable to change and bring energy and innovation.



If you have an ability to work calmly under pressure and feel you meet the following requirements, Please contact Matron to come and see us or apply today.



· A good communicator and enjoy meeting people.

· Possess a polite and caring manner.

· Have a good sense of humour.

· Able to prioritise own workload.

· If you are computer literate, Keyboard skills an advantage, but training will be given

The post holder’s primary focus will be thetimelyhandling of reception duties and interactionwith members of the public and colleagues.Responding to andtaking action to resolvequeries with pace and tact.Responsible forensuring patient records are availableand electronic patient tracking systemsarekept up to datein line with Trust policy.





As a core member of the team the post holder will provide acomprehensive and quality administrative and clerical function to support the smooth day to day running of the clinical area.





The post holder will be conscientious and work calmly under pressure with a flexible approach. Using initiative toprioritise workloadwith efficiency,accuracyand care.The post holder will be polite and caring with stronginterpersonal skills tomanage situations including those of a challenging nature.


A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Please refer to the job description attached.



If you have any questions about this position please do not hesitate to contact us.


This advert closes on Thursday 17 Jul 2025