Clinical Clerk

East Sussex Healthcare NHS Trust; Eastbourne; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading healthcare provider as a Clinic Clerk in Eastbourne, where you will support the delivery of exceptional patient care. Your role will involve welcoming patients, managing appointments, and maintaining accurate records in a dynamic healthcare setting. Bring your communication skills and dedication to play a crucial role in a friendly and professional team.

Benefits

Staff development opportunities

Access to NHS pension scheme

Onsite parking

Employee Assistance Programme

Access to onsite nurseries and staff restaurants

Qualifications

• Experience in keeping accurate records and filing systems.
• Customer care/service experience is essential.
• Previous clerical/administration experience in a busy environment.

Responsibilities

• Handling reception duties and interaction with public and colleagues.
• Ensuring patient records are available and tracking systems are up to date.
• Providing administrative support for the clinical area.

Skills

Good communication

Customer care

Ability to manage difficult situations

Education

Good general education including English and Maths GCSE grade C or above

Recognised qualification in customer service or administration

Job description

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

The Medical day unit is a new service open Monday to Friday. Its Purpose is to provide day case activity, supporting patient flow, preventing hospital admissions and enhancing our patient experience.

This is a new and dynamic service and as the successful candidate you will be part of its development.

We are looking for a pleasant and caring Clinic Clerk to join our efficient and professional team at Eastbourne District General Hospital. You will have experience of dealing with the public, and able to manage difficult situations.

Your roles will involve being front of house for the unit, welcoming and admitting patients, answering the telephone, and booking future appointments.

The team on the Unit is both friendly and supportive, with a strong commitment to providing a high standard of care.

You will need to be adaptable to change and bring energy and innovation.

If you have an ability to work calmly under pressure and feel you meet the following requirements, Please contact Matron to come and see us or apply today.
• A good communicator and enjoy meeting people.
• Possess a polite and caring manner.
• Have a good sense of humour.
• Able to prioritise own workload.
• If you are computer literate, Keyboard skills an advantage, but training will be given

Main duties of the job

The post holder's primary focus will be the timely handling of reception duties and interaction with members of the public and colleagues. Responding to and taking action to resolve queries with pace and tact. Responsible for ensuring patient records are available and electronic patient tracking systems are kept up to date in line with Trust policy.

As a core member of the team the post holder will provide a comprehensive and quality administrative and clerical function to support the smooth day to day running of the clinical area.

The post holder will be conscientious and work calmly under pressure with a flexible approach. Using initiative to prioritise workload with efficiency, accuracy and care. The post holder will be polite and caring with strong interpersonal skills to manage situations including those of a challenging nature.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience

Desirable criteria

• Evidence of personal development
• Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)

Experience

Essential criteria

• Experience of keeping accurate record keeping and filing systems
• Customer care/service
• Previous clerical/administration experience in a busy environment

Desirable criteria

• Previous experience of working in the NHS or other healthcare setting

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• BAND 2 clinic clerk MDU (PDF, 232.6KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)