Clinical Care Manager

NHS; Plymouth; On-site; GBP 80,000 - 100,000; Part time

Job summary

NHS seeks an enthusiastic Clinical Care Manager to enhance clinical services and guide staff teams. This role requires strong leadership and project management capabilities to support innovative healthcare delivery in Plymouth. Join a dynamic team dedicated to improving patient care and practice sustainability.

Qualifications

• Minimum 2 years of relevant managerial experience.
• Good understanding of healthcare policy related to primary care.
• Exceptional communication skills are essential.

Responsibilities

• Manage nursing, pharmacy, and clinical services.
• Ensure compliance with NHS regulations.
• Supervise clinical teams and deliver public health campaigns.

Skills

Project Management

Change Management

Problem Solving

Communication

Leadership

Teamwork

Organizational Skills

Education

Minimum 2 years managerial experience

Leadership or Management qualification

Job description

Job summary

We have an exciting opportunity for an enthusiastic Clinical Care Manager to join our friendly, innovative and dynamic team. The Clinical Care Manager drives efficiency and streamlines processes; builds staff skills and capabilities and enhances clinical patient services offer. They will guide and align the clinical care teams direction with the organisations strategic planning and that of contractual compliance.

This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment.

If you think you're the right person to fulfil this role within our team then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role

Main duties of the job

The role is responsible for the management of the nursing, pharmacy, clinical rota and business intelligence team ensuring appropriate services are delivered effectively to the entitled patient population. Through innovative ways of working, leading teams ensuring robust process are in place that are compliant to NHS contracting and maximise financial incentivised enhanced services to support the sustainability of general practice. Support the wider management team in leading in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.

About us

We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.

We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.

Details Date posted

17 June 2025

Pay scheme

Other

Salary

£19 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0998-25-0007

Job locations

Laira Surgery

95 Pike Road

Plymouth

Devon

PL3 6HG

Beaumont Villa Surgery

23 Beaumont Road

Plymouth

PL4 9BL

Job description Job responsibilities

• To support in the delivery of enhanced services and other service requirements on behalf of the Primary Care Network
• Support delivery of QOF, IIF and enhanced services and other quality or cost effectiveness initiatives
• Guide the administrative elements of QOF, liaising with GPs, nursing staff and administrators
• To oversee the delivery of public health campaigns such as flu ensuring effective delivery and financial viability
• Robust recall systems in place which ensures every patient contact is maximised for the effective management of patients with long-term conditions
• Continually review clinical practices, responding to national policies and initiatives in conjunction with the Lead nurse and Lead pharmacist
• In conjunction with the Nurse lead ensure appropriate nursing services are available that meet contractual requirements.
• To improve patients, experience of requesting medication through an assessable and timely process.
• Oversee an effective process to ensure compliance with PGDs
• Lead the planning and implementation of resources to cover the Clinical Care teams periods of leave and low staffing levels to ensure continuation of provision of services to patients
• To supervise the management of nursing and pharmacy led clinical services provided at PCN level and identify opportunities for quality improvement and new initiatives initiating bids for resources and service delivery
• Solid investment in staff through regular scheduled meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture
• Ensuring all staff in the clinical care teams have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Oversee the management of the clinical rotas ensuring accuracy and effectiveness to support operational capabilities
• Ensure through delegation that the clinical system offers appropriate tools for all clinical care teams to record clinical activity, and these are continually updated
• To work closely with the wider team to improve practice resilience and access to excellent care using quality improvement techniques
• Direct line management of the Deputy Clinical Care Managers
• Deputise for the Head of Operations in periods of absence
• Point of contact for the Patient Services teams in periods of absence of the Patient Services Manager
• Completing staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals
• To remain up to date with all national and local guidance
• Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
• Guiding staff and developing effective monitoring and audits systems using clinical system and other software available
• Support strategic planning and overview

Job description Job responsibilities

• To support in the delivery of enhanced services and other service requirements on behalf of the Primary Care Network
• Support delivery of QOF, IIF and enhanced services and other quality or cost effectiveness initiatives
• Guide the administrative elements of QOF, liaising with GPs, nursing staff and administrators
• To oversee the delivery of public health campaigns such as flu ensuring effective delivery and financial viability
• Robust recall systems in place which ensures every patient contact is maximised for the effective management of patients with long-term conditions
• Continually review clinical practices, responding to national policies and initiatives in conjunction with the Lead nurse and Lead pharmacist
• In conjunction with the Nurse lead ensure appropriate nursing services are available that meet contractual requirements.
• To improve patients, experience of requesting medication through an assessable and timely process.
• Oversee an effective process to ensure compliance with PGDs
• Lead the planning and implementation of resources to cover the Clinical Care teams periods of leave and low staffing levels to ensure continuation of provision of services to patients
• To supervise the management of nursing and pharmacy led clinical services provided at PCN level and identify opportunities for quality improvement and new initiatives initiating bids for resources and service delivery
• Solid investment in staff through regular scheduled meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture
• Ensuring all staff in the clinical care teams have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Oversee the management of the clinical rotas ensuring accuracy and effectiveness to support operational capabilities
• Ensure through delegation that the clinical system offers appropriate tools for all clinical care teams to record clinical activity, and these are continually updated
• To work closely with the wider team to improve practice resilience and access to excellent care using quality improvement techniques
• Direct line management of the Deputy Clinical Care Managers
• Deputise for the Head of Operations in periods of absence
• Point of contact for the Patient Services teams in periods of absence of the Patient Services Manager
• Completing staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals
• To remain up to date with all national and local guidance
• Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
• Guiding staff and developing effective monitoring and audits systems using clinical system and other software available
• Support strategic planning and overview

Person Specification Experience Essential

• Experience of project management, including planning, implementation, and monitoring
• Experience and knowledge of change management or quality improvement principles, methodologies and tools
• Evidence of experience in working to tight deadlines
• Evidence of problem solving and improving processes

Desirable

• Experience of leading or supporting clinical teams
• A good understanding of the health and social care environment and roles and responsibilities within it

Qualifications Essential

• A minimum of 2 years of relevant managerial experience
• Good understanding of current healthcare policy relating to primary care,integrated care and the Digital Agenda

Desirable

• Leadership or Management qualification
• Prince2 qualification
• Professional qualification or experience in Project Management

Skills Essential

• Exceptional communication skills, both written and verbal
• The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests
• Must be a team player and able to work collaboratively
• Understanding of organisational and network wide issues and challenges
• Ability to work on own initiative and organise workload, allocating work as necessary
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Ability to network and built relationships across the PCN as well as external agencies
• Excellent organisational, management and planning skills, IT skills and communication skills
• This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Solution focused approach

Person Specification Experience Essential

• Experience of project management, including planning, implementation, and monitoring
• Experience and knowledge of change management or quality improvement principles, methodologies and tools
• Evidence of experience in working to tight deadlines
• Evidence of problem solving and improving processes

Desirable

• Experience of leading or supporting clinical teams
• A good understanding of the health and social care environment and roles and responsibilities within it

Qualifications Essential

• A minimum of 2 years of relevant managerial experience
• Good understanding of current healthcare policy relating to primary care,integrated care and the Digital Agenda

Desirable

• Leadership or Management qualification
• Prince2 qualification
• Professional qualification or experience in Project Management

Skills Essential

• Exceptional communication skills, both written and verbal
• The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests
• Must be a team player and able to work collaboratively
• Understanding of organisational and network wide issues and challenges
• Ability to work on own initiative and organise workload, allocating work as necessary
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Ability to network and built relationships across the PCN as well as external agencies
• Excellent organisational, management and planning skills, IT skills and communication skills
• This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times
• Solution focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Pathfields Medical Group

Address

Laira Surgery

95 Pike Road

Plymouth

Devon

PL3 6HG

Employer's website

https://www.pathfields.co.uk (Opens in a new tab)

Employer details Employer name

Pathfields Medical Group

Address

Laira Surgery

95 Pike Road

Plymouth

Devon

PL3 6HG

Employer's website

https://www.pathfields.co.uk (Opens in a new tab)