Clinical Care Manager

NHS; Plymouth; On-site; GBP 35,000 - 45,000; Full time

Job summary

An exciting opportunity exists for a Clinical Care Manager at a leading GP Practice Network in Plymouth, providing care to over 30,000 patients. The role involves driving efficiency, managing clinical teams, and ensuring compliance with NHS regulations, making it a perfect fit for passionate healthcare professionals seeking to advance their careers.

Qualifications

• Minimum of 2 years relevant managerial experience.
• Good understanding of current healthcare policy relating to primary care.

Responsibilities

• Manage the nursing and pharmacy clinical teams effectively.
• Oversee public health campaigns and manage financial incentives for services.
• Develop and implement training for clinical care teams.

Skills

Project Management

Communication

Change Management

Problem Solving

Team Collaboration

Organisational Skills

Education

Professional qualification in Project Management

Job description

We have an exciting opportunity for an enthusiastic Clinical Care Manager to join our friendly, innovative and dynamic team. The Clinical Care Manager drives efficiency and streamlines processes; builds staff skills andcapabilities and enhances clinical patient servicesoffer. They will guide and align theclinical care teams direction with the organisations strategic planning andthat of contractual compliance.

This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment.

If you think you're the right person to fulfil this role within our team then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role

Main duties of the job

The role is responsible for the management of thenursing, pharmacy, clinical rota and business intelligence team ensuringappropriate services are delivered effectively to the entitled patientpopulation. Through innovative ways of working, leading teams ensuring robustprocess are in place that are compliant to NHS contracting and maximisefinancial incentivised enhanced services to support the sustainability ofgeneral practice. Support thewider management team in leading in promoting ED&I, SHEF, Quality & CI,Confidentiality, Collaborative Working, Service Delivery, Learning andDevelopment and ensuring the practice complies with CQC regulations.

About us

We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.

We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.

Job responsibilities

• Tosupport in the delivery of enhanced services and other service requirements onbehalf of the Primary Care Network
• Support delivery of QOF, IIF and enhancedservices and other quality or cost effectiveness initiatives
• Guide the administrative elements of QOF,liaising with GPs, nursing staff and administrators
• To oversee the delivery of public healthcampaigns such as flu ensuring effective delivery and financial viability
• Robust recall systems in place whichensures every patient contact is maximised for the effective management ofpatients with long-term conditions
• Continually review clinical practices,responding to national policies and initiatives in conjunction with the Leadnurse and Lead pharmacist
• In conjunction with the Nurse lead ensureappropriate nursing services are available that meet contractual requirements.
• To improve patients, experience of requesting medication through anassessable and timely process.
• Oversee an effective process to ensurecompliance with PGDs
• Lead the planning and implementation of resourcesto cover the Clinical Care teams periods of leave and low staffing levels toensure continuation of provision of services to patients
• To supervise the management of nursing and pharmacy led clinicalservices provided at PCN level and identify opportunities for qualityimprovement and new initiatives initiating bids for resources and servicedelivery
• Solid investment in staff throughregular scheduled meetings, appraisals, 1:1 opportunity, with a mechanism toconstructively feedback ideas and suggestions to maximise a high-performanceculture
• Ensuring all staff in the clinical care teamshave the appropriate level of training to enable them to carry out theirindividual roles and responsibilities effectively
• Oversee the management of the clinical rotasensuring accuracy and effectiveness to support operational capabilities
• Ensure through delegation that the clinicalsystem offers appropriate tools for all clinical care teams to record clinical activity,and these are continually updated
• To work closely with thewider team to improve practice resilience and access to excellent care usingquality improvement techniques
• Direct line management of the Deputy ClinicalCare Managers
• Deputise for the Head of Operations in periodsof absence
• Point of contact for the Patient Services teamsin periods of absence of the Patient Services Manager
• Completingstaff appraisals as required ensuring and clinical care team have appropriateset objectives that align to the PCNs strategy goals
• To remain up to date with all national and local guidance
• Identify trends and devise solutions to reducerisk and repeated occurrences of significant events
• Guiding staff and developing effectivemonitoring and audits systems using clinical system and other softwareavailable
• Support strategic planning and overview

Person Specification

Experience

• Experience of project management, including planning, implementation, and monitoring
• Experience and knowledge of change management or quality improvement principles, methodologies and tools
• Evidence of experience in working to tight deadlines
• Evidence of problem solving and improving processes
• Experience of leading or supporting clinical teams
• A good understanding of the health and social care environment and roles and responsibilities within it

Qualifications

• A minimum of 2 years of relevant managerial experience
• Good understanding of current healthcare policy relating to primary care,integrated care and the Digital Agenda
• Professional qualification or experience in Project Management

Skills

• Exceptional communication skills, both written and verbal
• The ability to manage a potentially stressful environment involving multiple and potentially conflicting vested interests
• Must be a team player and able to work collaboratively
• Understanding of organisational and network wide issues and challenges
• Ability to work on own initiative and organise workload, allocating work as necessary
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Ability to network and built relationships across the PCN as well as external agencies
• Excellent organisational, management and planning skills, IT skills and communication skills
• This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Solution focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.