Clinical Assistant (Graduate MSK/ Sports Rehab)

Health Case Management Limited; London; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

An established industry player is seeking a Clinical Assistant to support their services in a hybrid working environment. This role involves liaising with patients and treatment providers, handling queries, and ensuring high standards of customer service. Ideal candidates will possess a relevant clinical degree and demonstrate excellent communication and organizational skills. With a focus on patient care and feedback, this position offers a unique opportunity to make a significant impact in the healthcare sector. The company provides a supportive environment with numerous benefits, making it an exciting place to grow your career.

Benefits

25 days annual leave

Your birthday off

6% company pension contribution

Bike to Work Scheme

Medicash Health plan

Enhanced Maternity/Paternity/Adoption leave

2 voluntary days per year

Long Service Awards

Employee Wellbeing Seminars

CPD opportunities

Qualifications

• Experience in delivering high standards of customer service or administrative duties.
• Strong IT literacy skills including MS Office.

Responsibilities

• Handling calls from patients, customers, or treatment providers.
• Supporting Absence Management services with processing new referrals.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

IT literacy (MS Office)

Organizational skills

Education

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Job description

Clinical Assistant

Location: Croydon (hybrid working available)

Salary: 26k- 27k

Status: Full-time, shifts between 8am and 6.30pm with occasional Saturday shift

Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

About the Role

Key Responsibilities:

• Handling calls from patients, customers or treatment providers
• Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
• Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
• Supporting the Customer Experience Consultant with capturing patient and customer feedback
• Able to work hybrid from home and office (Croydon or Manchester)
• Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)

Benefits

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Medicash Health plan
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• Employee Wellbeing Seminars
• CPD opportunities
• Professional memberships paid for (role dependent)

Requirements

Essential experience:

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Have experience in delivering a high standard of customer service or administrative duties

Good attention to detail with the ability to work quickly and accurately in a fast paced environment

Good customer service skills, empathetic and looking to go above and beyond for resolution

Strong IT literacy skills including MS Office

Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers

Holds or can obtain membership with BASRaT or SST

Desirable experience:

Relevant industry experience (healthcare/insurance)

Complaints and claims management experience (knowledge of FCA regulations highly beneficial)