Clinical Assistant

HCML; London; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

A leading healthcare company is seeking a Clinical Assistant to support its services through communication with patients and treatment providers. This hybrid role, based in Croydon or Manchester, involves case management and customer experience tasks, requiring excellent communication skills, attention to detail, and a relevant clinical degree.

Qualifications

• Experience in delivering a high standard of customer service or administrative duties.
• Empathetic nature with a focus on resolving customer issues.
• Ability to work quickly and accurately in a fast-paced environment.

Responsibilities

• Handling calls from patients and treatment providers.
• Managing a small caseload and communicating through digital platforms.
• Supporting customer experience through feedback collection.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

IT Literacy

Education

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Job description

Job Description

Job Title:

Clinical Assistant

Reports to:

Clinical Services Coordinator

Direct Reports:

N/A

Location:

Croydon or Manchester (hybrid working available)

Working Hours

37.5, Monday to Friday shifts between 8am and 6.30pm with occasional Saturday shift (9am -1pm)

Purpose of Role:

Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

Key Responsibilities:

• Handling calls from patients, customers or treatment providers
• Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
• Managing a small caseload and communicating with external parties through our digital platforms
• Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
• Supporting the Customer Experience Consultant with capturing patient and customer feedback
• Able to work hybrid from home and office (Croydon or Manchester)
• Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)

Person Specification

Essential

Desirable

Experience

Have experience in delivering a high standard of customer service or administrative duties

Skills & Knowledge

Good customer service skills, empathetic and looking to go above and beyond for resolution

Strong IT literacy skills including MS Office

Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers

Attributes

Good attention to detail with the ability to work quickly and accurately in a fast paced environment

Qualifications and Training

Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)

Have, or able to quickly obtain, membership with a relevant professional body (BASRaT, SST, STA, HCPC)