Clinical Administrator - CAMHS

Integrated Care System; Taunton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dedicated mental health service provider in Taunton is seeking a Clinical Administrator to support the Team Manager of the CAMHS West team. The role includes managing referrals, maintaining clinical data, and liaising with stakeholders. Applicants should have experience in NHS mental health services and strong organizational skills. This role offers a chance to make a significant impact on young people's mental health.

Benefits

Flexible working hours

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Qualifications

• Experience working within NHS mental health services.
• Experience of working with people with severe mental health problems.
• Good standard of literacy and English skills.

Responsibilities

• Provide dedicated administrative support to the Team Manager.
• Review referrals and track outcomes.
• Maintain and update the Electronic Patient Record system.

Skills

Organizational skills

Communication skills

Empathy

Education

NVQ 2 in Business Administration or Health and Social Care

NVQ 3 in Business Administration

Job description

Are you an organised, motivated administrator with a passion for supporting children and young people's mental health services? We are looking for a Clinical Administrator to provide dedicated access to work support for the Team Manager of the CAMHS West team.

This is a unique opportunity to be involved in the operational side of a dynamic and supportive Child and Adolescent Mental Health Service, contributing to the coordination and improvement of service delivery. You will play a vital role in supporting the day-to-day functions of the team while gaining broad exposure to professionals and services across management levels.

We strongly welcome applications from candidates with a keen interest or prior experience working with children and young people - whether in support work or administrative settings.

If you are looking to make a meaningful difference in young people's lives through a vital support role, we would love to hear from you.

Apply now - this post may close early once application numbers are reached.

Main duties of the job

Provide dedicated administrative support to the Team Manager, including diary management, email correspondence, minute taking, and meeting coordination.

Review referrals, track and monitor outcomes, and support improvements in service processes.

Maintain and update the Electronic Patient Record system (RiO), ensuring accurate recording of referrals, appointments, and clinical data.

Prepare reports, presentations, and documentation (often of a confidential and sensitive nature).

Act as a point of liaison between internal teams and external stakeholders including education, social care, voluntary sector organisations, and health professionals.

Assist with administrative tasks related to staff and service management and access to work arrangements.

Support the planning and coordination of meetings and clinical activity.

Manage, prioritise and adapt workload in response to service needs and clinical urgency.

About us

As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.You will be eligible for our Blue Light Card and a wide range of NHS exclusive shopping & leisure discounts.We are proud of our skilled, diverse workforce and as an inclusive employer we welcome applications from all backgrounds.Working in Somerset enables you to enjoy the idyllic countryside, areas of outstanding beauty and stunning coastlines whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable.Somerset offers the countryside and the cosmopolitan -- there is truly something for everyone!

Job responsibilities

In this Band 4 role, you will work closely with the CAMHS West Team Manager and support the effective coordination of mental health services for children, young people, and their families. You will play a hands-on role in administrative and operational tasks that ensure the team functions smoothly, from managing clinical data to helping implement changes to service pathways.

Your day-to-day will include supporting the Team Manager with administrative duties that directly impact the service's delivery-reviewing referrals, maintaining key performance indicators, and communicating with other services at a senior level. You'll gain experience working across NHS systems and interacting with a range of professionals from health, education, and social care sectors.

This is a position requiring excellent organisation, discretion, and communication skills, as well as a proactive approach to learning and adapting within a busy clinical environment. You should be comfortable working independently and collaboratively, with a strong focus on supporting patient care through administrative excellence.

Person Specification

Qualifications

• NVQ 2 in Business administration or Health and Social Care or equivalent experience.
• NVQ 3 in Business Administration.

Experience

• Experience of working within NHS mental health services.
• Experience of work with people with severe mental health problems.Experience of working in a mental health setting.

Additional Criteria

• Evidence of a good standard of Literacy / English language skillsKnowledge and skills in working with people with dyslexia.Good written and verbal communication skills.Engagement skills/an ability to make empathic relationships with people with severe mental health problems.
• Car driver with a valid driving licence or have access to transport to travel within the West Somerset area if required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.