Clinical Administrator | Burwood Health Campus

CGR Services; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare services provider in Canterbury is seeking a motivated Clinical Administrator to manage patient booking processes. The ideal candidate will have excellent customer service skills and strong organizational abilities to ensure timely treatment and improve service efficiency. This full-time role requires technical proficiency and attention to detail, making it vital for providing high-quality patient care.

Qualifications

• Excellent customer service skills with a people-focused approach.
• Strong organizational, time management, and problem-solving skills.
• High level of accuracy and attention to detail.

Responsibilities

• Manage outpatient/inpatient booking processes for patient appointments.
• Provide excellent customer service to patients and clinicians.
• Prioritize patient bookings based on needs.

Skills

Excellent customer service skills

Technical proficiency with data systems

Strong organizational skills

High attention to detail

Effective coordination abilities

Intermediate to advanced Microsoft Office skills

Job description

Christchurch - Burwood Health Campus - Orthopaedics Department

Full time permanent position working 40 hours per weekHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the role Orthopaedics is a busy service that provides both acute and planned elective orthopaedic surgery to the population of Canterbury and the wider region. We are seeking a highly motivated and organized Clinical Administrator to join our team, based at Burwood Hospital. The primary purpose of this role is to ensure that patient booking practices adhere to Health NZ Te Whatu Ora Waitaha Canterbury standards and Ministry of Health targets. As a Clinical Administrator, you will play a pivotal role in managing the booking processes for outpatient clinic appointments and elective outpatient / inpatient admissions. You will work closely with the Team Leader, Service Manager, and Clinical Director / Triaging Clinician to ensure patients receive timely treatment within established guidelines. As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4 / Profile 4A For further information about the administration and clerical pay equity settlement please follow the link below : Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand Key Responsibilities include :

Transcription Duties.

Provide excellent customer service to patients, clinicians, and other stakeholders.

Maintain patient confidentiality and privacy.

Standardize processes using the SI PICS system and Waitaha Canterbury Elective Services Guidelines.

Prioritize patient bookings based on need and planned care requirements.

Manage outpatient / inpatient waitlists and bookings to ensure utilisation to full capacity.

Project monitoring and implementation of improvement initiatives to support the service. About you Skills and experience Essential :

Excellent customer service skills with a people-focused approach.

Technical proficiency, including experience with data systems and the ability to quickly learn new applications / systems.

Strong organizational, time management, and problem-solving skills.

High level of accuracy and attention to detail.

Excellent keyboard skills (typing speed of 50-70 wpm).

Ability to meet deadlines and work independently.

Effective coordination and multitasking abilities.

Team player with intermediate to advanced Microsoft Office skills.

Exceptional keyboard skills.

Excellent written and verbal communication skills.

Demonstrated perceptiveness and proactive approach in an administrative role.Desired :

Broad administrative experience in a health-related field.

Awareness of diverse cultural backgrounds.

Knowledge of medical terminology.

Familiarity with transcription duties.

Familiarity with the public hospital system, including patient management systems.If you are passionate about providing high-quality patient care and meet the qualifications outlined above, please apply now with your resume and a cover letter detailing your relevant experience. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to Apply To apply please click - apply now. - All applications must be submitted through our online career - s portal. If you have any questions about the role, please contact Kerri McCarthy at [e-mail] We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.