Clinical Administrator

NHS; North East; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust is seeking an enthusiastic Clinical Administrator to join their Dermatology Department. The role offers a mix of responsibilities including patient communications, supporting medical staff, and managing administrative tasks. Ideal candidates should possess excellent organizational and IT skills, with opportunities for training provided.

Benefits

Full training provided

Supportive team environment

Flexible working arrangements

Qualifications

• Experience of secretarial/administrative procedures.
• Knowledge of medical terminology.
• Ability to work without direct supervision.

Responsibilities

• Provide comprehensive support service to medical staff.
• Handle patient communications regarding appointments.
• Manage VR dictation and audio typing.

Skills

Communication

Time Management

IT Skills

Organizational Skills

Attention to Detail

Education

Level 3 qualification in administration

English qualification at Level 2

Maths qualification at Level 1

Tools

MS Office

NHS Systems (e.g. eRecord, System One)

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clinical Administrator

The closing date is 01 July 2025

An exciting opportunity has arisen for an enthusiastic, organised and motivated individual to join the Dermatology Department as a Clinical Administrator.

The role involves working closely with medical and nursing staff. The post holder will be required to provide an efficient administrative service to the clinicians and their teams. The ability to work independently and follow the policies and procedures for the department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service. Though the job can be challenging at times it is also rewarding.

The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.

• Interview Date: 15 July 2025

37 hours 30 minutes/week

• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

• Talking to patients over the telephone and ensuring that their queries are dealt with efficiently.
• Obtaining information for patient's queries where appropriate and calling them back.
• Keeping VR dictation and audio typing up-to-date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner.
• Opening and distributing post for the clinical team.
• Making ad hoc appointments and requesting clinic builds.
• Chasing results and/or checking appointments in other departments have been requested.
• Working with other departments to ensure the smooth day-to-day running of the Dept.
• Ad hoc duties as requested by the clinical team.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required.
• Cover Clinical Administrator posts Trust wide as required.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education

• Level 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

• Experience of secretarial/administrative procedures
• NHS Administration/Secretarial experience
• Working Knowledge of NHS Systems e.g. eRecord, System One
• Knowledge of medical terminology

Skills & Abilities

• IT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• Advanced keyboard skills including a high standard of word processing skills
• Ability to work without direct supervision
• Ability to manage time effectively and work on own initiative
• Ability to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust