Clinical Administration Team Lead 1

Brookside Group Practice; Reading; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in Reading seeks a Clinical Administration Team Lead to ensure effective service delivery and objectives achievement. The role requires leadership to foster a patient-centered team culture, translate NHS priorities into tasks, and oversee auditing. Ideal candidates have experience in healthcare, excellent interpersonal skills, and the ability to thrive under pressure. A full UK driving license is essential. This is a full-time office-based position.

Benefits

5 weeks annual leave

Practice-wide training events

Private health care plan

NHS pension

Cycle to work scheme

Health and wellbeing events

Free onsite parking

Qualifications

• Minimum of 2 years experience with healthcare professionals.
• Experience of conducting staff appraisals and developing teams.
• Understanding of QOF (Quality and Outcomes Framework) and Enhanced Services.

Responsibilities

• Lead a patient-focused administrative team.
• Translate priorities from various entities into actionable tasks.
• Oversee auditing, reporting, and performance tracking.

Skills

Interpersonal skills

Proactivity

Analytical skills

Attention to detail

Organizational skills

Education

Good standard of education with literacy and numeracy skills

Post-graduate degree or Advanced Microsoft Excel certification

Job description

Under the direction on the Operations Support Manager, the Clinical Administration Team Lead 1 will lead and coordinate the efficient and effective service delivery and achievement of practice objectives for the Clinical Administration Team 1. The Team Leader will create a positive, patient-centred team culture and whilst leading by example, will promote best practices, and contribute to continuous service improvement across practice operations.

Please note, this role is for 28 hours a week over 4 days (day off on either Tuesday or Wednesday).

Benefits include:

5 weeks annual leave

Practice wide training events at least 4 times per year

Practice wide social events twice a year and various other health and wellbeing events including sports and activities

NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking

Please be aware that this role is fully office based.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.

Main duties of the job

Responsibilities include:

• Team Leadership - Lead a patient-focused administrative team by modelling strong communication, empathy, and professionalism. This will include fostering team cohesion, preventing isolation or division and motivating team members to collaborate effectively within the department and across the wider practice.
• Operational and Tasks Responsibility - Translate priorities from NHS England, PCSE, CSU, ICBs and Partners into actionable tasks, protocols, and objectives for the admin team. Collaborate with the Senior Operations Manager to ensure necessary resources and systems are in place.
• Auditing, Reporting and Recalls -Oversee the follow tasks, working in collaboration with the senior data administrator -
• Monitor Enhanced Services and ensure accurate submissions and performance tracking.
• Submit monthly/quarterly/annual searches and returns, manage extractions, and ensure financial data aligns with service claims.
• IT and Technical Support -Responsible for the IT administrator, working collaboratively with the Operations Support Manager to manage the IT needs of the practice.

About us

The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.

We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.

Job responsibilities

Please refer to the uploaded Job Description for further details.

Under the direction on the Operations Support Manager, the Clinical Administration Team lead 1 will lead and coordinate the efficient and effective service delivery and achievement of practice objectives for the Clinical Administration Team 1. The Team Leader will create a positive, patient-centred team culture and whilst leading by example, will promote best practices, and contribute to continuous service improvement across practice operations.

Person Specification

Qualifications

• Good standard of education with excellent literacy and numeracy skills.
• Post-graduate degree or comparable experience may include Advanced Microsoft Excel certification.

Personal Qualities

• Excellent interpersonal skills.
• Motivated & proactive.
• Ability to use initiative & judgement.
• Forward thinker with a solution focused approach.
• Ability to work under pressure.
• Willingness to learn, to be involved, to change.
• Holds a full UK driving licence and has daily use of a car.

Experience

• Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Experience of conducting staff appraisals and developing staff team.
• Understanding of QOF (Quality and Outcomes Framework) and Enhanced Services.
• Experience with clinical audits and data extraction.
• Strong analytical and problem-solving skills.

Skills

• Excellent attention to detail and data accuracy.
• Strong organisational skills, including planning, prioritising, time management and record keeping.