Clinical Administration Assistant

County Durham & Darlington NHS Foundation Trust; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in North East England seeks a Clinical Administration Assistant to support the Community Nursing Team. The role encompasses managing referrals, assisting with care plans, and ensuring efficient workload allocation. Ideal candidates will thrive in a busy environment, showcasing excellent communication and organizational skills.

Qualifications

• Essential: Maths and English GCSE/equivalent, NVQ Level 3 training.
• Desirable: Familiarity with electronic systems like SystmOne.

Responsibilities

• Accepting referrals and tasks, managing workload efficiently.
• Coordinating clinical work and supporting the nursing team.
• Communicating effectively with patients and healthcare practitioners.

Skills

Verbal communication

Written communication

Organisational skills

Time management

Education

Maths and English GCSE or equivalent

NVQ Level 3 or equivalent

Tools

SystmOne

Job description

Job summary

DarlingtonCommunity Services are looking to recruit a Clinical Administration Assistantto support the team. This post will be based in Hundens Lane, Darlington,taking referrals for the Community Nursing Team. The post holder would berequired to work with and support the team with their clinical administrativefunctions associated with the management of patients: accepting incoming tasksand referrals to the team and setting appropriate care plans. Using theautoplanner functionality within SystmOne to allocate the following daysvisits. Support the duty Sister to review allocated visits and assisit with anychanges to the visit lists.

Main duties of the job

Pleasesee the job description and personal specification for details of this role. Ifyou enjoy working in a busy environment, have excellent interpersonal skillsand committed to being part of a team that committed to providing the highestquality of care for our patients then we look forward to receiving yourapplication form.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)

Job description

Job responsibilities

Supporting the duty sister/seniornurse accepting electronic referrals and tasks, action appropriately andapplying applicable care plans; follows SOPs, procedures and treatment planswhilst seeking advice if required.

Managesown workload with an understanding of what needs to be done, when and why inorder to assist the function of the team.Has the ability to flex and prioritise if required due to an unexpectedor urgent need.

Providestaff with advice re administrative procedures and help with access asrequired. This includes general adminduties around RA agent and IAA functions.

Coordinatingclinical work for colleagues, using the autoplanner functionality withinSystmOne. Work will be allocated for thefollowing day and checked for nuances and discrepancies with the dutysister/senior nurse. This will include a review of allocated visits to ensurethey are as geographically close together as practical while maintainingcontinuity of care to our patients.

Triageincoming requests from health and social care professionals and patientsdirectly supporting the duty sister/senior nurse for the shift.

Communicatewith patients, relatives and health care practitioners effectively who may bedistressed and/or challenging at times.

Demonstratingeffective time management skills and participates in the monitoring andreviewing of team performance.

Gatherkey audit data from electronic systems and produce reports to Team Lead asrequested and within time scales.

Promotean environment where health promotion and informed patient choice is encouragedand developed to its maximum potential, within the available resources

Toundertake relevant training to enable the provision of a high quality service.

Tocomplete effective record keeping in accordance with Trust policy and legalrequirements.

To committo continuous personal development/lifelong learning by attending mandatorytraining, relevant training courses , use of eLearning and adhere to all trustpolicies and procedures.

To attendsupervision/1:1 sessions, to undertake appraisal preparation and contribute toobjective setting and personal development planning.

Toparticipate in and contribute to all activities associated with the teamsresponse to current trends and changes within the NHS

Job description
Job responsibilities

Supporting the duty sister/seniornurse accepting electronic referrals and tasks, action appropriately andapplying applicable care plans; follows SOPs, procedures and treatment planswhilst seeking advice if required.

Managesown workload with an understanding of what needs to be done, when and why inorder to assist the function of the team.Has the ability to flex and prioritise if required due to an unexpectedor urgent need.

Providestaff with advice re administrative procedures and help with access asrequired. This includes general adminduties around RA agent and IAA functions.

Coordinatingclinical work for colleagues, using the autoplanner functionality withinSystmOne. Work will be allocated for thefollowing day and checked for nuances and discrepancies with the dutysister/senior nurse. This will include a review of allocated visits to ensurethey are as geographically close together as practical while maintainingcontinuity of care to our patients.

Triageincoming requests from health and social care professionals and patientsdirectly supporting the duty sister/senior nurse for the shift.

Communicatewith patients, relatives and health care practitioners effectively who may bedistressed and/or challenging at times.

Demonstratingeffective time management skills and participates in the monitoring andreviewing of team performance.

Gatherkey audit data from electronic systems and produce reports to Team Lead asrequested and within time scales.

Promotean environment where health promotion and informed patient choice is encouragedand developed to its maximum potential, within the available resources

Toundertake relevant training to enable the provision of a high quality service.

Tocomplete effective record keeping in accordance with Trust policy and legalrequirements.

To committo continuous personal development/lifelong learning by attending mandatorytraining, relevant training courses , use of eLearning and adhere to all trustpolicies and procedures.

To attendsupervision/1:1 sessions, to undertake appraisal preparation and contribute toobjective setting and personal development planning.

Toparticipate in and contribute to all activities associated with the teamsresponse to current trends and changes within the NHS

Person Specification

Qualifications

Essential

• Maths and English GCSE/equivalent
• & NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience

Desirable

• Understanding and familiarity with electronic systems such as SystmOne

Special Skills and Knowledge

Essential

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently
• General I.T. skills

Desirable

• Ability to use audit methodologies
• Using data extraction methodology
• Preparing excel spreadsheets and reports
• Clinical knowledge
• Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care

Experience

Essential

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently
• General I.T. skills

Desirable

• Understanding of community nursing caseloads and systems of working.

Person Specification
Qualifications

Essential

• Maths and English GCSE/equivalent
• & NVQ Level 3 or equivalent level of training and understanding of clinical organisation gained through individual training and experience

Desirable

• Understanding and familiarity with electronic systems such as SystmOne

Special Skills and Knowledge

Essential

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently
• General I.T. skills

Desirable

• Ability to use audit methodologies
• Using data extraction methodology
• Preparing excel spreadsheets and reports
• Clinical knowledge
• Able to assess service user needs, apply appropriate care plan and allocate the visit to the appropriate professional to deliver the care

Experience

Essential

• Good verbal and written communication skills
• Good organisational and facilitation skills
• Ability to work independently
• General I.T. skills

Desirable

• Understanding of community nursing caseloads and systems of working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust
Address

Darlington Nhs Trust

Hundens Lane

Darlington

County Durham

DL1 1JE

Employer's website