Clinical Admin Support Officer

Integrated Care System; Camberley; On-site; GBP 20,000 - 23,000; Full time

Job summary

An NHS Trust is seeking a highly motivated Clinical Admin Support Officer to join the Orthopaedic Clinical Admin team. The role focuses on supporting Orthopaedic Consultants, managing administrative tasks, and ensuring smooth patient care. Candidates should have strong organisational skills and some office experience. The position offers a salary range of £20,956 to £22,342 per annum including additional pay enhancements.

Benefits

Flexible working patterns

First-class development opportunities

Commitment to work-life balance

Qualifications

• Previous administrative experience is preferred.
• Experience working in an office environment is required.
• Competent with current software programs.

Responsibilities

• Support the department in managing administrative tasks.
• Process urgent correspondence and medico-legal reports.
• Respond to queries from colleagues, GPs, and patients.
• Assist clinicians with managing patient information.

Skills

Organisational skills

Interpersonal skills

Time management skills

Communication skills

Ability to prioritize workload

Understanding of medical terminology

Education

Good education to GCSE standard or equivalent experience

NVQ Level 3 Administration or equivalent practical knowledge

Tools

Epic

Current software programs

Job description

An exciting opportunity has arisen for a highly motivated and detail-oriented Clinical Admin Support Officer to join our dynamic Orthopaedic Clinical Admin team at Frimley Park Hospital.

This role is ideal for individuals who thrive in a fast-paced environment and possess strong organisational, interpersonal, and time management skills. You will play a key role in supporting Orthopaedic Consultants and their clinical teams, ensuring the smooth running of administrative processes and patient care coordination.

We are looking for candidates who have previous administrative experience, a keen eye for accuracy, and a positive, proactive attitude towards change. In this role, you'll handle a diverse and complex workload, making it both challenging and rewarding.

If you are enthusiastic, adaptable, and ready to make a meaningful impact within the NHS, we would love to hear from you.

Main duties of the job

We are dedicated to providing high-quality healthcare. We are looking for a Administrative Support Officer to join our team. This role will support the department in managing administrative tasks, ensuring that operations run smoothly and assisting in delivering excellent patient care.

Key Responsibilities:

• Plan and organise your work schedule effectively, utilizing appropriate planning tools and reporting any challenges in meeting deadlines promptly.
• Process requests from consultants for urgent correspondence, medico-legal reports, and any other ad-hoc documentation in line with Trust policies.
• Collect and organise necessary information to support your work activities, maintaining confidentiality in line with organisational procedures.
• Respond to queries from colleagues, GPs, and patients in a timely, courteous, and professional manner.
• Implement secure systems for storing resources, including computerised patient information, in line with best practices and Trust procedures.
• Scan and upload relevant medical documents into the Trust's Electronic Patient Record (EPR) system.
• Assist clinicians with sending letters through Epic, including managing incomplete patient information and adding necessary attachments.
• Ensure all phone calls are handled professionally and in a timely manner.
• Operate Epic and other IT systems efficiently to fulfil departmental requirements.
• Provide administrative support for the virtual fracture clinic and other departmental needs as required.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Job responsibilities

For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached.

Person Specification

Qualifications

• Good education to GCSE standard or equivalent experience
• NVQ Level 3 Administration or equivalent practical knowledge

Experience

• Experience of working in an office environment
• Competent with current software programmes
• Experience of working within a team environment
• Working in the NHS either in a hospital/private practice/GP setting

Skills

• Ability to communicate clearly
• Ability to follow clear instructions and feedback to senior staff
• Ability to work with minimal supervision
• Ability to prioritise workload
• Analyse situations to resolve patient problems
• Knowledge of NHS targets
• Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£20,956 to £22,342 a yearper annum incl HCAS