Clinical Admin Support

Nottinghamshire Healthcare NHS Foundation Trust; United Kingdom; On-site; Full time

Job summary

An established industry player is seeking a dedicated individual for a customer-facing role that involves providing comprehensive reception and administrative support. You will be the first point of contact, managing phone calls, maintaining patient records, and coordinating appointments. This position requires excellent verbal and written communication skills, along with strong IT capabilities. If you are passionate about delivering high-quality service in a healthcare environment and thrive in a team setting, this opportunity is perfect for you. Join a compassionate organization that values teamwork and respects diversity in the workplace.

Qualifications

• Experience in office/reception environment is essential.
• Good communication and IT skills are required.

Responsibilities

• Provide an efficient reception and clerical service for the department.
• Maintain health care records and manage appointments.

Skills

Good verbal / written communication skills

Excellent IT skills and knowledge of IT systems

Education

Minimum OCR/RSA II typing/word processing or equivalent

NVQ2 Business & Administration or working towards

ECDL or equivalent Qualification

Job description

Detailed job description and main responsibilities

This is a customer facing role that requires the post holder to provide an efficient, tactful, comprehensive and confidential reception, clerical and administrative service for the department. This will include being the first point of contact on telephone calls, maintaining patient related records/databases, making appointments and preparing correspondence.

To carry out all aspects of clerical and administrative support.

Maintain health care records including computerized systems and databases.

Reception duties including, first point of contact dealing with incoming calls, monitoring patients & visitor attendance, and incoming mail.

To receive and make internal and external telephone calls from staff, service users / patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.

Type correspondence as required.

Co-ordinating healthcare appointments for patients.

Word process correspondence including letters, memos and typing reports.

May be required to take notes/minutes at team meetings.

Filing and photocopying, scan and attaching documents.

To implement and maintain adequate filing and follow up systems.

Transfer of individual and bulk files for archiving between locations.

Input clinical data and maintain.

Identify health and safety practices that are appropriate to self and others.

To participate in appropriate training courses and updated in accordance with mandatory requirements and undertake a personal development plan 'My Annual Review'.

Working as a team to provide cover for sickness and annual leave, as and when required.

To undertake any other duties that would be a reasonable expectation of this role.

Please note

Applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Person specification

Skills

Essential criteria

• Good verbal / written communication skills
• Excellent IT skills and knowledge of IT systems

Qualifications

Essential criteria

• Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience
• NVQ2 Business & Administration or working towards

Desirable criteria

• ECDL or equivalent Qualification

Experience

Essential criteria

• Experience of working in an office/reception environment

Desirable criteria

• NHS Systems

Values and Behaviours

Essential criteria

• All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust, Honesty, Respect, Compassion, Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Additional Information

• We reserve the right to close the post early once we have received a sufficient number of applicants.
• The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
• In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website.
• For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description and person spec (PDF, 344.4KB)
• Colleague Benefits (PDF, 16.1MB)
• About Nottinghamshire Healthcare (PDF, 1.5MB)
• Colleague Benefits (PDF, 16.2MB)