Clinical Account Manager R&O

TN United Kingdom; Swadlincote; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Clinical Account Manager to join their dynamic Commercial team. This role is pivotal in delivering rare and complex therapy services, ensuring patient care is at the forefront. If you're passionate about making a difference in healthcare and have a knack for building relationships, this opportunity allows you to collaborate with operational teams and external stakeholders to enhance service delivery. Your leadership will inspire teams, drive program success, and contribute to the company's mission of providing exceptional homecare services. Join a team that values your expertise and dedication to patient care.

Qualifications

• Current clinical registration preferred.
• Extensive experience in business analysis with proven success.

Responsibilities

• Develop and deliver therapy services aligned with corporate objectives.
• Collaborate with teams to implement therapy programmes and manage stakeholders.
• Monitor budgets and identify opportunities for service enhancement.

Skills

Business Analysis

Customer Relationship Management

Communication Skills

Clinical Programme Management

Analytical Skills

Education

Relevant Clinical Qualifications

Job description

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Clinical Account Manager R&O, Swadlincote

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Client:

Healthnet Homecare

Location:

Swadlincote, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

2844f75cafdf

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous therapy areas, our dedicated team offers support to patients with rare and orphan diseases as well as common conditions. Our aim is to make patients' lives easier by managing their medication and ensuring they are in safe hands with HealthNet.

We are looking for a Clinical Account Manager to join our busy Commercial team.

If you are passionate, caring, and want a role aligned with a meaningful mission where you can make a difference, then this is the opportunity for you!

Main Responsibilities

• Develop and deliver the Company's Rare & Orphan, and Complex therapy services aligned with corporate objectives.
• Inspire and lead these programmes across operational teams and external customers.
• Maintain oversight and serve as the main contact for stakeholders.
• Collaborate with Directors and the Commercial Team to develop and implement therapy programmes.
• Design, develop, and deliver services to meet business and customer needs.
• Motivate and manage internal teams to ensure successful programme delivery.
• Support training to ensure effective delivery.
• Build and maintain external customer relationships.
• Work with the Sales Team to conduct structured service review meetings.
• Review KPIs to ensure programme success and stakeholder satisfaction.
• Identify opportunities for service enhancement and new business.
• Monitor budgets and invoicing to maximize financial outcomes.
• Lead internal stakeholder meetings and prepare reports for Directors.
• Assist with new business opportunities, tenders, and presentations.
• Improve communication with clinical staff, patients, and customers.
• Enhance the company's reputation as a homecare provider.
• Support new programme implementation and conduct post-implementation audits.
• Liaise with stakeholders to ensure progress and resolve issues.
• Ensure compliance with procedures and policies.
• Engage in personal development and mandatory training.
• Represent the company positively to all stakeholders.
• Work flexibly to meet customer needs with high professional standards.

Desired Experience and Skills

• Current clinical registration preferred.
• Extensive experience in business analysis with proven success.
• Understanding of the pharmaceutical market and NHS environment.
• Strong customer relationship management skills.
• Excellent communication skills, oral and written.
• Proven ability to manage clinical programmes and operational services in healthcare.
• Experience in developing professional relationships to drive service delivery and opportunities.

Qualifications

• Relevant qualifications and excellent analytical and problem-solving skills.