Clinical Account Manager

Cochlear; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading medical device company in Manchester is seeking a Clinical Account Manager to expand and manage a portfolio of hearing implant centres. The successful candidate will deliver expert support, training, and guidance. A strong audiological background and proven sales experience are essential. This role offers a competitive salary and flexible working options.

Benefits

Competitive salary

25 days holidays plus bank holidays

Flexible working patterns

Qualifications

• Extensive experience with hearing implants.
• Strong background in audiology with practical experience.
• Track record of successful sales and account management.

Responsibilities

• Expand and manage a portfolio of hearing implant centres.
• Deliver expert audiological support across product portfolio.
• Develop clinic plans and growth strategies for key accounts.

Skills

Extensive practical experience with hearing implants

Strong audiological background

Excellent interpersonal skills

Proven ability to deliver clinical training

Strong influencing and negotiation skills

Tools

Microsoft Office

Job description

Overview

As a Clinical Account Manager, you will be the clinical face of Cochlear within your territory — delivering expert support, training, and guidance to hearing implant centres. You'll work closely with surgical and sales teams to grow our customer base, support product rollouts, and ensure the highest standards of clinical care and product usage.

Responsibilities

• Business Development: Expand and manage a portfolio of hearing implant centres; drive adoption of Baha, Osia, and Cochlear Implant (CI) technologies; implement strategic plans using Miller Heiman methodology and CRM tools; conduct quarterly business reviews and collaborate with Surgical Account Managers.
• Clinical & Product Support: Deliver expert audiological support across the full Cochlear product portfolio; provide training and troubleshooting support both remotely and in person; support clinical trials, software installations, and product upgrades; lead workshops and contribute to UK / Ireland audiological and surgical training courses.
• Customer & Market Strategy: Develop clinic plans and growth strategies for key accounts; build strong relationships with healthcare professionals and stakeholders; support professional development programs and KOL pipeline development; collaborate with NHS trusts, boards, and procurement teams to ensure seamless service delivery.
• Team Collaboration: Engage in regional sales meetings and strategic planning; foster cross-functional teamwork aligned with global strategies and HEAR behaviours; contribute to continuous improvement initiatives and internal training.

About You

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

• Extensive practical experience with hearing implants (CI and BCHI).
• Strong audiological background with post-qualification experience.
• Proven ability to deliver clinical training and presentations.
• Track record of successful sales and account management.
• Excellent interpersonal, time management, and communication skills.
• Strong influencing and negotiation skills, with a solution-oriented mindset.
• Ability to leverage data in driving strong commercial decisions.
• Strong communication skills, clear, confident, and persuasive communication across clinical and business settings.
• Proficiency in Microsoft Office and fluent English.

Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have invested over $2billion AUD in research and development.

Cochlear Offers You

• Competitive salary
• 25 days holidays (plus UK Bank Holidays)
• Company pension
• Flexible working patterns and the possibility to work remotely up to 40% per week
• Yearly salary review
• Pension scheme
• Group Life Insurance
• Group Income Protection
• Employee Referral Bonus
• Service Anniversary Reward
• Cycle to work scheme
• Vitality health care
• Medicash cashplan
• Free use of gym on business park and paid exercise classes available