Clinic Support Worker / Receptionist | Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in London is seeking a Clinic Support Worker to support patients in the Amputation and Prosthetic Rehabilitation Unit. The role involves greeting patients, assisting in clinical tasks, and coordinating care within a multi-disciplinary team. Ideal candidates will possess good communication skills and empathy, facilitating the delivery of high-quality patient care. This position offers various employee benefits focused on wellbeing and support.

Benefits

24/7 wellbeing support

Rewards & Recognition platform

Salary sacrifice schemes

Qualifications

• Experience in a healthcare setting is desirable.
• Ability to support patients with personal care.
• Good organizational skills for appointment management.

Responsibilities

• Meet and greet patients and update team on attendance.
• Provide support for toileting and personal hygiene.
• Manage telephone calls, email correspondence, referrals.

Skills

Good IT skills

Communication skills

Empathy

Job description

Overview

The Clinic Support Worker will work in the Amputation and Prosthetic Rehabilitation Unit supporting adults and children in an outpatient setting. They will be the first point of contact in the service, offering patient-centred care to signpost and assist with the smooth running of the service. They are part of a multi-disciplinary team consisting of prosthetists, allied health and medical staff, providing the highest standard of individualised care to all patients and their families and carers in the outpatient department.

Responsibilities

• Meet and greet patients, liaising with team members to update on patient attendance
• Clinical tasks with patients, including acting as a chaperone, monitoring health and wellbeing
• Physical tasks, e.g. supporting with toileting and personal hygiene, supporting with refreshments
• Appointment bookings, including good IT skills with entering patient demographics
• Coordinate administrative, physical and psychological care of patients attending clinics for consultation and treatment; manage telephone calls, email correspondence, referrals and appointments; provide information prior to accessing services

About the employer and benefits

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly scored above the national average for the People Promises and ranked highly among Trusts in London. We are committed to being actively anti-discriminatory and inclusive, offering rewarding careers and a range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme
• A Rewards & Recognition platform with opportunities to thank colleagues, send gifts, and access exclusive discounts
• A dedicated Staff Wellbeing Hub
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

Disability information

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to the government website.