Clinic Receptionist - Well Travelled Clinics

Liverpool School of Tropical Medicine; Liverpool; On-site; GBP 12,000 - 18,000; Part time

Job summary

An established industry player in tropical medicine is searching for a dedicated Clinic Receptionist to join their Well Travelled Clinic. This part-time role offers a unique opportunity to be the first point of contact for clients, ensuring a smooth clinic operation while delivering exceptional service. You will engage with patients, manage appointments, and handle transactions, all while contributing to a mission of promoting health and well-being. If you are organized, efficient, and passionate about healthcare, this position offers a rewarding environment where your skills can shine and make a difference in the lives of travelers seeking health advice.

Qualifications

• Experience in administration within a healthcare setting is essential.
• Understanding of patient confidentiality and data protection is required.

Responsibilities

• Manage reception area and greet patients effectively.
• Handle transactions and maintain retail displays.
• Perform general office duties and cover clerical tasks.

Skills

Patient Administration Systems

Customer Service

Administrative Skills

Data Entry and Analysis

Confidentiality Awareness

Education

GCSE or equivalent

Tools

Office Software

Job description

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Clinic Receptionist - Well Travelled Clinics

Part-time (23 hours) permanent appointment

Location: Liverpool & Chester

Our World Class Well Travelled Clinic is seeking an organised and efficient Clinic Receptionist with a passion for delivering exceptional service. As part of the prestigious Liverpool School of Tropical Medicine, we provide specialist travel health services, helping clients prepare for safe and healthy journeys around the globe.

As the first point of contact for clients in our Liverpool and Chester Clinics, you will play a vital role in ensuring our clinic operates smoothly. Your duties will include:

Key elements of the role are (but not limited to):

1. Setting up the reception area and till ready for the clinic.
2. Greeting patients and booking appointments.
3. Dealing with transactions and taking payment.
4. Using the Patient Administration System for patient and clinician management.
5. Handling card transactions for travel clinic and retail purchases.
6. Maintaining the retail displays and ensuring accurate information in reference to the retail products is displayed.
7. Identifying and reordering where appropriate; actively promoting the retail opportunities to customers.
8. Being the point of contact for clients.
9. Performing general office duties such as photocopying, scanning, and printing.
10. Covering for clerical when necessary.

The ideal candidate will be able to demonstrate:

1. Educated to GCSE or equivalent.
2. Experience of working within administration in a healthcare setting and confidence when dealing with clients and patients face to face and over the phone.
3. Experience of using patient administration systems, including data entry and analysis.
4. Understanding of patient confidentiality and maintaining protection of patient data.

This is a part-time role (23 hours a week to be worked between Monday – Saturday 08:30 – 19:00, (there will be two Saturday mornings per four-week period) at either the Liverpool or Chester clinic.

Closing Date: 10 January 2025

Expected date of interviews: Thursday, 17th January 2025

Application Process: To apply for the position please follow the apply link and upload your CV and Covering Letter.

We reserve the right to withdraw this advertisement at any time depending on application volumes; therefore, an early submission of application is encouraged.

Please note that the successful candidate will be required to undergo a DBS and/or other international criminal record check prior to appointment and at regular points during employment. The outcome must be satisfactory to LSTM, as the duties of this post will involve direct and/or indirect contact with vulnerable adults and/or children.

About LSTM

Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.

Inclusion is central to our values at LSTM.

We seek to attract and recruit people who reflect the diversity across our communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. LSTM selects candidates based on skills, qualifications, and experience.

We welcome conversations about flexible working and welcome applications from those returning to employment after a break from their careers.

LSTM actively promotes Equal Opportunities and Safeguarding Policies.