Clinic Receptionist - Well Travelled Clinics

Lstmed; Liverpool; On-site; GBP 18,000 - 22,000; Part time

Job summary

Une clinique renommée recherche un réceptionniste à temps partiel pour ses établissements de Liverpool et Chester. Le candidat idéal aura une expérience en administration, de bonnes compétences en communication, et sera chargé de l'accueil des patients et de la gestion du bureau. Ce rôle est essentiel pour assurer le bon fonctionnement de la clinique et nécessite une attention particulière aux détails et au service client.

Qualifications

• Expérience dans l'administration et service client face à face ou par téléphone.
• Expérience dans l'utilisation de systèmes administratifs, y compris la saisie et l'analyse de données.
• Compréhension de la confidentialité des patients.

Responsibilities

• Gérer l'accueil des patients et réserver des rendez-vous.
• Utiliser le système d'administration des patients pour la gestion.
• Effectuer des transactions et gérer les paiements.

Skills

Communication

Organisation

Gestion du temps

Education

GCSE or equivalent

Job description

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Clinic Receptionist - Well Travelled Clinics

Part-time (18 hours per week) permanent appointment

Location: Working across both the Liverpool and Chester Clinics

Our World Class Well Travelled Clinic is seeking an organised and efficient Receptionist with a passion for delivering exceptional service. As part of the prestigious Liverpool School of Tropical Medicine, we provide specialist travel and occupational health services, helping clients prepare for safe and healthy journeys around the globe.

As the first point of contact for clients in both our Liverpool and Chester Clinics, you will play a vital role in ensuring our clinic operates smoothly .

Please note: This position is a part-time (18 hours per week), permanent position, and the successful candidate will work in a team of administrators across both the Liverpool and Chester clinics. In terms of the working pattern this will generally be two full days at 7 hours per day and one 4-hour day Monday - Saturdays.

Your duties will include:

Key elements of the role are (but not limited to):

• Setting up the reception area and till ready for the clinic.
• Greeting patients and booking appointments
• Dealing with transactions and taking payment.
• Use the Patient Administration System for patient and clinician management.
• Deal with card transactions for travel clinic and retail purchases.
• Maintain the retail displays and ensure accurate information in reference to the retail products is displayed.
• Identify and reorder where appropriate; actively promote the retail opportunities to customers.
• Point of contact for clients.
• General office duties such as photocopying, scanning and printing.
• Cover for clerical when necessary.

The ideal candidate will be able to demonstrate:

• Educated to GCSE or equivalent
• Experience of working within administration and confident when dealing with clients and patients face to face and over the phone.
• Experience of using administration systems, including data entry and analysis
• Understanding of patient confidentiality and maintain protection of patient data.

(For a full list of essential and desirable criteria please refer to the job description and person specification)

This is a part-time role (18 hours a week to be worked between Monday - Saturday) There will also be two Saturday mornings per four-week period) working across both clinics. Please find the location details of the branches below:

Application Process: To apply for the position please follow the apply link and upload your CV and Covering Letter.

We reserve the right to withdraw this advertisement at any time depending on application volumes; therefore, an early submission of application is encouraged.

Please note that the successful candidate will be required to undergo a DBS and/or other international criminal record check prior to appointment and at regular points during employment. The outcome must be satisfactory to LSTM, as the duties of this post will involve direct and/or indirect contact with vulnerable adults and/or children.

About LSTM

Founded in 1898 and the oldest of its kind in the world, the Liverpool School of Tropical Medicine (LSTM) is an internationally recognised centre of excellence for teaching and research in tropical diseases. Through the creation of effective links with governments, NGOs, private organisations and global institutions and by responding to the health needs of communities, LSTM aims to promote improved health, particularly for people of the less developed/resource poorest countries in the tropics and sub-tropics.

Inclusion is central to our values at LSTM.

We seek to attract and recruit people who reflect the diversity across our communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. LSTM selects candidates based on skills, qualifications, and experience.

We welcome conversations about flexible working and welcome applications from those returning to employment after a break from their careers.

Look at some of the great work we have achieved over the past year by viewing our annual report:

LSTM actively promotes Equal Opportunities and Safeguarding Policies