Clinic Receptionist

Integrated Care System; Great Yarmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Great Yarmouth is seeking a Clinic Receptionist to provide administrative support within the Central Treatment Suite Team. The role requires strong communication skills and the ability to thrive under pressure. Applicants should have relevant qualifications and experience working with the public, making them instrumental in ensuring seamless patient experiences. This role is crucial for the efficient operation of outpatient services.

Qualifications

• Basic knowledge of the Receptionist role.
• Knowledge of confidentiality and data protection issues.
• Experience with the general public and clinical teams.

Responsibilities

• Provide highly efficient administrative service for the Outpatient Department.
• Support patient care within the clinical outpatient environment.
• Receive patients, relatives, and carers attending for appointments.

Skills

Good keyboard/IT skills

Good literacy and numeracy skills

Good organisational/time management skills

Ability to work in a pressurised environment

Good communication skills

Education

4 GCSE's grade D or above including mathematics and English

NVQ 2 in Customer Care

Job description

Go back James Paget University Hospitals NHS Foundation Trust

Clinic Receptionist

The closing date is 26 August 2025

An exciting opportunity has arisen for a Receptionist to join our Central Treatment Suite Team within the Division of Surgery.

This is a highly diverse, demanding but rewarding role. The successful candidate will be a confident individual who thrives on challenge and a high workload. You must be organised, have the ability to work under your own initiative and able to prioritise a competing workload.

Applicants must have a flexible approach to working practices to meet the needs of the service and have administrative experience. The post-holder will be required to provide a highly efficient administrative service for the Outpatient Department.

Main duties of the job

You will be joining a dedicated administrative team that supports patient care within the clinical outpatient environment and provides a focal point for receiving patients, relatives and carers attending for an outpatient appointment.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

We're a 450-bed district general hospital. Through the national NHS Staff Survey, our staff value our commitment to flexible working, and feel engaged and involved in how services operate.

Job responsibilities

Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.

Person Specification

Education and Qualifications

• 4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
• NVQ 2 in Customer Care or administration experience including recent face to face working with the general public

Experience

• Basic knowledge of the Receptionist role
• Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
• Experience of working with the general public
• Experience of working with clinical teams
• Experience of working with NHS IT systems

Skills

• Good keyboard/IT skills with the ability to accurately input data
• Good literacy and numeracy skills
• Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
• Ability to work in a pressurised working environment with frequent interruptions
• Good communication skills and the ability to interact professionally with patients, relatives and other staff groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

James Paget University Hospitals NHS Foundation Trust