Clinic Receptionist

JR United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a friendly and organised Clinic Receptionist to enhance patient experiences at their Birmingham clinic. In this role, you will be the first point of contact for patients, ensuring a welcoming atmosphere while managing appointments and supporting clinical staff. Join a growing team dedicated to making a real impact in healthcare, where your contributions will be valued and recognized. With opportunities for professional growth within a fast-expanding European healthcare group, this position offers a meaningful career path in a supportive environment.

Qualifications

• Reliable, punctual, and trustworthy with excellent organisational skills.
• Personable and service-focused, committed to creating excellent patient experiences.

Responsibilities

• Welcoming and checking in patients with warmth and professionalism.
• Booking and rebooking appointments efficiently and supporting patient satisfaction.

Skills

Organisational Skills

Customer Service

Reliability

Communication Skills

Education

Experience in a medical or clinical setting

Job description

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At UK Vein Care, we specialise in the diagnosis and treatment of varicose veins. With six clinics across the UK—and more opening soon—we’re committed to making expert care accessible, personal, and professional. Our clinics offer patients a calm, high-quality environment supported by experienced vascular specialists and a dedicated team.

We’re proud to be part of the Nordic Health Group, one of Europe’s leading healthcare providers with 50+ specialist clinics across Denmark, Norway, Sweden, the Netherlands, and the UK. Together, we’re building the future of healthcare—one patient at a time.

The Role

We’re looking for a friendly, organised, and dependable Clinic Receptionist to join our team in the West Midlands. You'll be the first face our patients see—setting the tone for a welcoming, supportive experience. You’ll also play a key role in keeping our clinics running smoothly behind the scenes.

What You'll Be Doing

• Welcoming and checking in patients with warmth and professionalism
• Acting as a chaperone during consultations when needed
• Booking and rebooking appointments efficiently
• Encouraging and collecting patient reviews
• Keeping the clinic clean, tidy, and well-organised
• Collaborating with nurses, surgeons, and HQ to ensure seamless care
• Supporting a consistently high level of patient satisfaction

Who You Are

• Reliable, punctual, and trustworthy
• Highly organised and able to manage multiple priorities
• Personable and service-focused with a calm, professional approach
• Committed to creating excellent patient experiences
• A team player who also works well independently
• Previous experience in a medical or clinical setting is a bonus—but not essential. Full training is provided!

Why Join Us?

• Be part of a growing healthcare company making a real impact
• Work with a supportive, experienced medical team
• Opportunities to grow with a fast-expanding European healthcare group
• A meaningful role where your contribution truly matters