Clinic Manager - St Pauls

Thérapie Clinic; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Aesthetic Medical Clinic in London is seeking a dynamic Clinic Manager to lead the Brand New St Paul's Clinic. You will drive sales, inspire a dedicated team, and ensure top-tier client experiences. The ideal candidate will have management experience and a strong focus on customer service, contributing to an environment where staff can excel. This role offers fantastic perks and opportunities for professional growth.

Benefits

Continuous training and development

Annual leave

Uncapped commission

Staff discount

Qualifications

• Proven experience in operations with a focus on driving sales.
• Strong customer service orientation to ensure a 5-star service.
• Experience in employee relations, including management of disciplinary actions.

Responsibilities

• Lead and inspire the clinic team to deliver exceptional client experiences.
• Ensure operational policies and procedures are followed.
• Manage weekly reports on operations and commercial targets.

Skills

Management or Supervision Experience

Organisation skills

Attention to detail

Mentoring

Customer Service experience

Job description

About the Role

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are seeking a talented Clinic Manager for our Brand New St Paul's Clinic to lead and inspire a team, drive sales, and ensure top-tier client experiences. This role offers the opportunity to shape the clinic’s future while maintaining the highest standards of treatments and customer service.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

• Proven experience in operations with a focus on driving sales.
• Customers are at the forefront of everything we do, ensuring all team members deliver a 5-star service and all times.
• Ensuring all Procedures and Policies are followed as set by Thérapie Clinic.
• Weekly 1-2-1's meetings with team members.
• Completing weekly reporting across operations and commercial targets.
• Employee relations including probation management, disciplinary and grievance
  management.
• Staff Rostering/ Annual Leave management.
• Ad Hoc duties as required.

Qualifications and Skills

• Management or Supervision Experience.
• Organisation and attention to detail skills.
• Mentoring.
• Customer Service experience.