Clinic Manager & Senior MSK Physiotherapist

Reporting to the Head of Clinical Operations, you'll be an integral part of the Clinical Management Team at Bodyset and you'll be expected to act as an ambassador for the Company, with accountability for the daily operations and service delivery for their clinic, ensuring quality outcomes and financial performance.

As a Senior Physiotherapist, you are also expected to provide the highest standard of care to a self-pay and private medical insured patient caseload, by consistently delivering against our well-established and evidence-based clinical pathways from initial triage to discharge.

You will drive team performance and productivity through the direct line management of practitioners and support staff, as well as maintaining standards locally in line with company objectives.

Clinical Management

• Maintain a clinical caseload (approx. 85-90%)
• Responsible for clinic performance and optimisation
• Increase revenue by engaging in service channels, partnerships, and networking
• Be accountable for the team’s compliance with all Bodyset policies, procedures, guidelines, and regulations, ensuring that the clinic is prepared for audit 365 days a year
• Strive to continually improve clinic standards
• Be the first point of contact for clinical complaints or issues
• Ensure product delivery and customer experience are consistent
• Ensure adherence to health and safety regulations locally
• Ensure all technical equipment is fully maintained and operational
• Monitor stock usage and levels, ensuring site(s) are well supplied at all times
• Act in a professional advisory role to site(s) staff, providing supervision and guidance, monitoring, and evaluating their performance on a continuing basis
• Proficiency in managing budgets

Commercial & Team Management

• Oversee team day-to-day operations
• Manage team performance in line with company KPIs with regular 1-1s and performance reviews
• Report back to the Head of Clinical Operations / Management team on performance trends
• Evaluate and improve local operations and financial performance
• Oversee inductions and training of new employees locally where required
• Identify local marketing, consultant, or relationship opportunities via our Partnership Program to drive new clients, referrals, and financial performance

Essential Skills

• BSc (hons) Physiotherapy degree (minimum)
• Full registration with the Health and Care Professions Council and Chartered Society of Physiotherapy
• Ability to work autonomously, while delivering against Bodyset’s clinical pathways
• Evidence of continued professional development
• Previous managerial experience or similar
• Excellent organisational and time management skills
• Excellent verbal communication and interpersonal skills
• Excellent written English skills
• Effective use of Microsoft Word, Excel, and PowerPoint

Desirable Skills/Qualifications

• Experience in generating new business and managing a client caseload
• Experience practicing in the private healthcare sector
• 3+ years relevant post-graduate clinical experience